Customer Service Executive

Salary: £25,000pa

Location: Bellshill, Glasgow
Hours: Monday - Friday 9am - 5pm

Be the difference. Be part of the team.

Great customer service is about more than answering questions. It’s about finding solutions, building relationships and turning a tricky situation into a great customer experience.

At Focus Group, no two days are quite the same. From helping with billing queries and orders to resolving complaints, you’ll get involved in all sorts of things, working across the business to make sure our customers get the support they need.

And it doesn’t stop there. We believe in helping our people grow, with Customer Service Executives going on to build careers in areas like IT Support, Sales and Customer Loyalty. It’s a chance to learn new skills, discover what you’re good at and see where a career with Focus Group could take you.

You’ll be joining a team that looks out for one another, celebrates success and goes the extra mile for our customers. There’s a real sense of togetherness, and everyone plays their part.

If you love helping people, enjoy finding solutions and want to be part of a team that supports your growth, we’d love to hear from you.

Answering customer calls and emails
Getting to the bottom of queries and complaints, including billing and invoices, and putting things right
Talking with customers thinking of leaving, and working out how we can keep them happy
Keeping clear records on our CRM (customer relationship management) system
Hitting your targets and making every customer experience a good one

Contact centre or customer service experience
Great phone and written communication, and comfortable with numbers
A calm, practical problem solver who can juggle a busy day
Someone who works well on their own and as part of a team
Confident using email, Word and CRM systems

(Internal use- job level: Associate)

Focus Group

Customer Service Executive

About the Job

Requirements

Responsibilities

About the Company

Focus Group

Recently Posted Jobs