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Fairview Health Services

Nonprofit health system delivering comprehensive care

Triage Nurse Advisor

Nursing & Frontline Patient CarePosted on Nov 11
Part-timeMinneapolis, MN, USANo salary listedRemote

About the Job

Requirements

  • An Associate degree in Nursing is required.
  • At least 3 years of experience is required.
  • A Minnesota Registered Nurse license is required.
  • Employees must submit an application for a Wisconsin Registered Nurse license within 30 days and obtain the license within 120 days.

Responsibilities

  • Independently triage telephone calls using the nursing process and facilitate access to health care or negotiate a satisfactory resolution to client concerns.
  • Act as a patient and family advocate to help them navigate the health care system.
  • Demonstrate knowledge and expertise in triaging callers so they receive a timely and appropriate response.
  • Access MSDS software to assist employees with information regarding chemical spills in emergent and non-emergent situations.
  • Maintain a customer-driven professional attitude, take action to meet and exceed customer needs, and implement strategies to improve customer satisfaction.
  • Adjust care or service approaches to reflect the developmental level and cultural differences of the population served.
  • Partner with patients and caregivers in care and decision-making, communicate respectfully, and ensure a safe and secure environment.
  • Individualize plans of care to meet patient needs and modify clinical interventions based on the population served.
  • Provide patient education based on an assessment of the learning needs of patients and caregivers.
  • Complete required learning relevant to the role and comply with and maintain knowledge of applicable laws, regulations, policies, procedures, and standards.
  • Foster a culture of improvement, efficiency, and innovative thinking.
  • Perform other duties as assigned.

Desired Qualifications

  • A Bachelor's degree in Nursing is preferred.
  • Basic Life Support certification from the American Heart Association or Red Cross is preferred.

About the Company

Fairview Health Services

Nonprofit health system delivering comprehensive care

Fairview Health Services is a nonprofit health system in Minnesota offering a wide range of medical services through a network that includes community and academic hospitals, clinics, senior living, home health, rehabilitation, counseling, pharmacies, and benefit management. It operates through the M Health Fairview partnership with the University of Minnesota, linking care with research and training. Patients access care via a unified system across hospitals, clinics, home care, hospice, transportation, and employer solutions. Its goal is to expand access to high-quality, compassionate care by delivering comprehensive services across the care continuum, anchored in community needs.

Company size
10,001+
Company stage
Not listed
Total funding
Not listed
Headquarters
Minneapolis, MN
Founded
1906

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