IT Senior Application Support Engineer - With German

Your role

You will take a leading role in supporting and maintaining complex business applications in enterprise environments. You will investigate advanced incidents, perform in-depth root cause analysis, and actively contribute to improving application stability and performance. This role involves working across multiple environments, supporting integrations, and contributing to automation and operational improvements. You can expect a high level of responsibility, real technical impact on supported systems, and close cooperation with international teams and stakeholders in long-term projects.

Your tasks

• Providing multifaceted support for applications.
• Analyzing complex, non-standard incidents and problems, performing root cause analysis and implementing corrective actions.
• Conducting source code analysis and supporting application modernization initiatives.
• Managing deployment and release processes.
• Supporting integrations between systems and troubleshooting API-related issues.
• Improving and automating the application environment.
• Collaborating with development, infrastructure and business teams to ensure stable application operations.

Your profile

• You hold a master’s, engineer’s or bachelor’s degree and have at least 5 years of hands-on experience in application support and maintenance of business applications in production environments; knowledge of ITIL will be an asset.
• You have solid knowledge of system administration (Linux incl. log analysis, Windows, Cloud) and containers (Docker).
• You have good understanding of cloud infrastructure (StackIT), IaC (Terraform), DevOps tooling (GitLab, CI/CD) and application deployment processes.
• You understand integration concepts (REST APIs, Middleware, SOA, ESB) and system-to-system integrations.
• You know databases (SQL) and scripting/programming languages (Java, Python, VBA, Bash).
• You communicate fluently in English and have a good command of German (B2).
• Nice to have: experience or interest in modern AI solutions (Generative AI, Agentic AI, AI automation); knowledge of Azure, Azure DevOps, Ansible and ServiceNow.

What You'll love about working here

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card. 
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings. 
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details. 
• Community Hub that will allow you to choose from over 20 professional communities that gather people interested in, among others: Salesforce, Java, Could, IoT, Agile, AI.   

Get to know us