Executive – Industry Insights & Customer Success - Customer Success

Job Description

As an Executive, Industry Insights & Customer Success, you will help clients make smarter business decisions using market intelligence, industry insights, and data-driven recommendations. You will work closely with clients across the Technology & Durables sector, transforming data into meaningful business stories that support growth, category development, and competitive advantage.

This role is ideal for someone who enjoys analytics, problem-solving, client interaction, and turning complex data into actionable insights. 

• Deliver Client Success - Manage day-to-day client requests and reporting deliverables. Build a strong understanding of clients' businesses, brands, categories, channels, and competitive landscape.
• Establish trusted relationships with operational and business stakeholders.
• Support client meetings, business reviews, and presentations.
• Ensure timely and accurate resolution of client queries.
• Generate Insights That Drive Decisions - Analyze market, category, pricing, product, and channel performance trends.
• Translate business questions into relevant analysis and recommendations.
• Develop impactful presentations that help clients identify growth opportunities and risks.
• Drive Platform Adoption & Value - Support onboarding and training for new users. Help clients maximize the value of available tools and information.
• Collaborate Across Teams - Work closely with Operations, Product, Commercial, and Customer Success teams.
• Escalate and resolve service or data-related issues.
• Share client feedback to support continuous improvement.

Qualifications

• Bachelor's Degree in Business, Marketing, Economics, Statistics, Data Analytics, Market Research, or related disciplines.
• 1-3 years of experience in customer success, market research, business analytics, consumer insights, sales analytics, category management, or similar fields.
• Strong analytical and problem-solving skills with the ability to translate data into business recommendations.
• Good understanding of market dynamics, consumer behavior, and commercial performance indicators.
• Strong communication and presentation skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Advanced Microsoft Excel and PowerPoint skills.
• Experience within FMCG, Retail, Consumer Electronics, Technology, E-commerce, or Market Intelligence industries is advantageous.
• Experience supporting customer onboarding, training, or platform adoption is a plus.
• Excellent English communication skills (to support Singapore market) Mandarin proficiency is highly preferred to support China-based clients.

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion