Client Services Coordinator

Job Description

Join the fast growing Ingram UK Wholesale team as a primary point of contact for our channel customers providing support for their queries and assistance to enable sales.

Essential Duties:

• Day to day liaison with channel partners on orders, stock, returns and damages and responsible for initiating appropriate actions arising from these.
• Liaise with key channel partners and Ingram concerning data and availability feeds. Determines and corrects errors on the data feed to channels.
• Act as primary respondent to Distribution Issues queries; respond to queries from customers and LS UK, US and AUS, concerning title availability on UK managed channel web sites.
• Oversight of client metadata, sales reporting, stock and general business queries.
• Proactively liaise with Sales Departments and Systems Development to escalate high priority incidents and high business impacts.
• Provide data to INGRAM Management and Channel Customers and participate in projects.
• To proactively engage in dialogue with clients and customers about their businesses and their requirements of Ingram.
• To act as an advocate within Ingram for the service needs and expectations of clients and customers
• To participate in Quality Control feedback to other departments in the Company.

Other Duties

• Other duties as assigned.
• Occasional, essential travel visiting key channels to establish and maintain relationships and knowledge of data feeds and sales activity where appropriate.

Knowledge, Skills and Abilities

• Ability to relate to clients on a human level
• Ability to deal with difficult clients, and help turn issues into opportunities
• Ability to communicate transparently and directly, with both colleagues and clients
• Punctual and professional in all circumstances
• Knowledge of Microsoft Outlook, PowerPoint, Word and Excel.
• Ability to learn new systems quickly.
• Ability to work methodically, maintain accuracy in repetitive tasks
• Excellent organisational skills
• Ability to multi-task multiple ongoing issues to point of resolution.
• Highly motivated and proactive self-starter.
• Collaborative work style and creative problem-solving mindset.
• Strong attention to detail
• Excellent writing and communication skills.
• Knowledge of organization, operating procedures and policies of the company
• Ability to be flexible/multi-task based on workflow demands
• Ability to speak, write and read the English language
• Ability to develop constructive and cooperative working relationships with others, and maintain them over time
• Ability to exercise effective judgment, sensitivity, creativity to changing needs and situations
• Ability to maintain consistent, punctual and regular attendance
• Ability to receive and give information in a courteous manner over the telephone, via electronic communication or in person
• Ability to engage in active listening with coworkers, management and clients/customers
• Ability to apply new knowledge, technology and procedure to job responsibilities
• Ability to meet and maintain performance objectives (standards)
• Ability to maintain full time work schedule during normal company operating hours

Qualifications

Education and Experience:

• GSCE Level
• 1 year of publishing or book industry experience.

Essential Physical Demands

• Ability to sit at workstation for extended periods of time
• Ability to work effectively using a personal computer for long periods of time
• Ability to operate computer equipment, including keyboard and monitor, phone equipment and other necessary office equipment

Additional Information

Perks/Benefits:

• Competitive salary
• Training Opportunities
• Free onsite parking
• Service Awards