Teleperformance

Outsourced customer experience management services

Team Leader

Customer SupportConfirmed live in the last 24 hours

Full-timeBangkok, ThailandNo salary listedIn-person

About the Job

Requirements

A bachelor degree or equivalent is required.
Previous experience in a contact center or customer service environment is required.
A successful track record as a Customer Service Representative is required.
Fluency in Burmese at a minimum CEFR B2 proficiency is required.
The candidate must be able to understand English for training and internal communication.
The candidate must have strong verbal and written communication, customer service, active listening, and interpersonal skills.
The candidate must be able to solve problems and resolve conflicts.
The candidate must be able to identify customer needs and provide effective long-term solutions.
The candidate must demonstrate empathy and personalize customer interactions.
The candidate must have no disciplinary actions or Performance Improvement Plan within the last three months.
Experience supporting customers in the financial services industry is required.

Responsibilities

Lead, coach, and motivate a team of Customer Service Representatives to achieve operational and quality targets.
Monitor team performance and provide regular feedback and coaching.
Ensure excellent customer service through effective issue resolution and adherence to company policies.
Handle escalations and support team members in resolving complex customer concerns.
Foster a positive, customer-focused culture while maintaining high performance standards.
Track and report team performance metrics and identify opportunities for continuous improvement.
Ensure compliance with operational procedures, security standards, and company policies.
Collaborate with internal stakeholders to improve customer experience and operational efficiency.

Desired Qualifications

Previous leadership or supervisory experience in a contact center is an advantage.

Overview

We are looking for an experienced Burmese-speaking Team Leader to join our Customer Support team in Bangkok. In this role, you will lead and support a team delivering high-quality voice customer service within the financial services industry. You will be responsible for driving team performance, ensuring excellent customer experience, and maintaining service quality while representing a globally recognized financial services brand.

Qualifications

Bachelor Degree or equivalent
Previous leadership or supervisory experience in a contact center is an advantage
Previous experience in a contact center/customer service environment
Successful track record as a Customer Service Representative
Fluent in Burmese with a minimum CEFR B2 proficiency
Able to understand English for training and internal communication
Excellent verbal and written communication skills
Strong customer service, active listening, and interpersonal skills
Strong problem-solving and conflict resolution abilities
Ability to identify customer needs and provide effective long-term solutions
Demonstrated empathy and the ability to personalize customer interactions
Passion for delivering outstanding customer experiences while representing the brand
No disciplinary actions or Performance Improvement Plan (PIP) within the last three months
Experience supporting customers within the financial services industry

Responsibilities

Lead, coach, and motivate a team of Customer Service Representatives to achieve operational and quality targets.
Monitor team performance and provide regular feedback and coaching.
Ensure excellent customer service is delivered through effective issue resolution and adherence to company policies.
Handle escalations and support team members in resolving complex customer concerns.
Foster a positive, customer-focused culture while maintaining high performance standards.
Track and report team performance metrics and identify opportunities for continuous improvement.
Ensure compliance with operational procedures, security standards, and company policies.
Collaborate with internal stakeholders to improve customer experience and operational efficiency.

About the Company

Teleperformance

Outsourced customer experience management services

Teleperformance provides outsourced customer experience management for global brands, handling customer interactions across multiple channels such as phone, chat, email, and social media. Its offerings combine trained contact center agents, technology platforms, and analytics to manage and optimize customer journeys for clients. The company’s global scale, long industry experience, and history of strategic acquisitions help it deliver consistent service across many countries and industries while maintaining strict quality standards. Its goal is to help brands improve customer interactions, increase efficiency, and focus their own resources on core business activities.

Company size: 10,001+
Company stage: IPO
Headquarters: Paris, France
Founded: 1978

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