Double Good’s mission is to create joy. We create joy with our delectable and award-winning popcorn. We create joy with our easy-to-use fundraising platform that raises a meaningful amount of money for youth sports and activities, empowering kids to pursue their dreams. We create joy through our Kids Foundation which hosts Double Good Days events across the country to bring all-ability fun to children with special needs and their families. 

As featured on the Today Show, Double Good is not just about the product; we have a strong social mission.

In recent years, Double Good has seen 40% year over year growth, and we’re excited about our future! We’re excited about the possibility of you joining our mission. We are looking for a Senior IT Systems Administrator to join our growing IT team. This role plays a critical role in ensuring the smooth operation and security of our organization’s IT infrastructure. This position is responsible for maintaining and supporting a wide range of computer systems, servers, networks, and applications. The ideal candidate will be a highly motivated and technically skilled individual with a strong understanding of IT best practices and a passion for problem-solving.

This role will be based out of our Burr Ridge and Elmhurst locations 5 days/week. 

About the role:

• System Administration:

• Install, configure, and maintain servers, desktops, laptops, and network devices.
• Manage user accounts, permissions, and group policies.
• Implement and maintain system security measures, including firewalls, intrusion detection systems, and antivirus software.
• Perform regular backups and data recovery procedures.
• Monitor system performance and proactively identify potential issues.
• Apply system updates and patches to ensure security and functionality.

• Network Administration:

• Manage and maintain the organization’s network infrastructure, including switches, routers, and firewalls.
• Troubleshoot network connectivity issues.
• Configure and manage network security settings.
• Monitor network traffic and performance.

• Troubleshooting:

• Diagnose and resolve hardware, software, and network problems.
• Escalate complex issues to senior IT staff as needed.
• Document troubleshooting procedures and solutions.

• Project Support:

• Assist with IT project implementation and rollouts.
• Perform data migration tasks.
• Participate in testing and validation of new systems.

• User Support:

• Provide technical support to users regarding hardware, software, and network issues.
• Develop and maintain user documentation.
• Train users on new technologies and systems.

• Other Responsibilities:

• Stay up-to-date on the latest IT trends and technologies.
• Adhere to company policies and procedures for IT security and data privacy.
• Maintain a professional and positive attitude while interacting with users and colleagues.

Experience & Skills we value:

• Bachelor’s degree in Computer Science, Information Technology, or related field preferred or equivalent combination of experience and certifications.
• Minimum of 5 years of experience in IT administration, with proven ability to manage and support complex IT systems.
• Strong understanding of hardware, software, and network principles.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Problem-solving and analytical skills.
• Time management and organizational skills.
• Proficiency in computer applications (e.g., Microsoft Office Suite, ticketing systems, system monitoring tools).

Nice to have and/or you’ll learn: 

• VMWare’s ESX Server ( ESXi server) 
• CISCO Meraki
• Storage Solutions Synology
• Manufacturing operational technology experience
• Zebra high-volume label printers
• Zebra handheld scanners\computers

We’re on a mission to create more joy in people’s lives, and that includes our internal employees. We create a place people love to be a part of, where people can discover and practice their unique skill sets, a place where they can contribute and do their best work. We do this by offering our employees: 

Benefits and Perks:

• Medical, Dental, Vision insurance
• Flexible Spending Account / Health Savings Account
• 401k with 4% Company Match
• Generous PTO
• 11 Holidays in the year
• Paid Parental Leave
• Comprehensive Employee Assistance Program (EAP) available to all employees 24/7
• Company sponsored disability and life insurance 
• Monthly Popcorn Allowance (yup, free popcorn)
• Volunteer opportunities with charity partners and the Double Good Kids Foundation
• Company events (Happy Hours, Ice Cream Trucks, Summer Shindig, Holiday Party)

We are an equal opportunity employer and value diversity at our company. We want our employees to reflect the diverse communities we serve. We embrace the uniqueness in everyone, and we encourage each person to be their true selves. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued here. We do not stand for discrimination or harassment of any kind. Come as you are.