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Lululemon

Direct-to-consumer premium activewear and footwear

Key Leader

Retail Store ManagementConfirmed live in the last 24 hours
Full-timeMexico City, CDMX, MexicoNo salary listedIn-person

About the Job

Requirements

  • Must be legally authorized to work in the country where the store is located.
  • Must be at least 18 years old.
  • Must have proof of the right to work and evidence relating to associated local legislative requirements (EMEA only).
  • Must be able to travel to the assigned store using their own transportation.
  • Must be willing to work a flexible schedule including evenings, weekends, and holidays.
  • Must be willing to work as part of a team and independently.
  • Must be willing to move through a store for most of a shift to help guests and accomplish work.
  • Must be willing to move boxes weighing up to 30 pounds (13.6 kg).
  • Must be willing to work in an environment with bright lights and loud music.
  • Work experience is required.
  • Must be able to lead, influence, and inspire others; motivate, empower, develop, and direct people while they work.
  • Must use logic and reasoning to evaluate alternatives and make effective, timely decisions.

Responsibilities

  • Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, career-path guidance, and addressing performance concerns.
  • Provide team members with recognition, gap assessments, and overall performance documentation to support and reinforce career and personal growth.
  • Develop, maintain, and disseminate product and general company knowledge through appropriate communication channels.
  • Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficient and effective salesfloor operations.
  • Support team members in ensuring a great guest experience, including assessing guest needs, providing technical product education, and supporting in-store transactions and omnichannel programs such as buy online/pick up in store, phone sales, and ship-from-store options.
  • Interact with guests and assess their unique needs to provide customized, effective purchase and return solutions and support.
  • Provide technical product education by explaining product value and benefits.
  • Resolve guest feedback and address guest concerns or escalations to make things right for guests.
  • Move dynamically on the floor to assess and fulfill the needs of the business, team, and guests.
  • Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for team members and guests.
  • Establish supportive and productive relationships with all team members.
  • Collaborate with team members to ensure an optimal guest experience and support store operations.
  • Review business data and metrics to evaluate progress toward goals and determine whether adjustments are warranted.
  • Open and close the store according to opening and closing checklists.
  • Manage product presentation tasks, including putting items back in place, restocking or adding depleted items to the floor from inventory, destocking, and relocating items according to company standards.
  • Assign Educators cleaning tasks as needed throughout the shift to maintain the store's luxury environment.
  • Ensure the team uses in-store technology to support store operations and provide positive guest experiences.
  • Understand and follow people-safety policies and procedures to maintain a safe work environment.
  • Perform work in accordance with applicable policies, procedures, laws, and regulations.

Desired Qualifications

  • A high school diploma, GED, or equivalent is desirable but not required.
  • A bachelor's degree or equivalent is desirable but not required.
  • One year of retail or sales leadership experience is desirable; supervisor or people-management experience is not necessary.

About the Company

Lululemon

Direct-to-consumer premium activewear and footwear

Lululemon Athletica focuses on premium activewear, loungewear, and footwear for people with active lifestyles. The company sells high-quality, stylish apparel online and through its own stores, using a direct-to-consumer model and a strong community approach through events and an Ambassador program. Its products are designed for activities like yoga, running, training, and everyday wear, emphasizing performance fabrics, comfort, and versatility. Lululemon differentiates itself from competitors with a premium positioning, a loyal customer base, and a robust community and brand-building strategy, rather than relying on third-party retailers. The company’s goal is to be a leading premium brand in the activewear market by delivering high-quality products, fostering customer loyalty, and growing its direct-to-consumer footprint.

Company size
10,001+
Company stage
IPO
Headquarters
Vancouver, Canada
Founded
1998

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