V

Voxel

AI-powered near-miss detection for industrial safety

Tier 3 Support Engineer

Full-Time
$125k - $150k/yr+ Equity Incentive Plan
Mid
Remote in USA
Remote
Customer Experience & SupportCustomer Support

About the job

Requirements
  • 2–4 years of experience in technical support engineering, site reliability engineering, or a senior infrastructure or platform role.
  • Deep expertise in networking and systems, including TCP/IP, routing, firewalls, VPNs, Linux internals, and edge or Internet of Things architectures.
  • Ability to read and navigate source code in Python, TypeScript, Go, and SQL to diagnose issues, collaborate with engineering teams, and submit pull requests to edit configuration files.
  • Proven track record of owning and resolving high-severity, multi-stakeholder incidents end-to-end.
  • Strong executive communication skills and ability to lead technical bridges with enterprise customers under pressure.
  • Experience building internal technical documentation, escalation frameworks, or support tooling.
Responsibilities
  • Own resolution of the most complex, high-severity escalations across the platform, including issues spanning edge hardware, networking, AI inference, and cloud infrastructure.
  • Conduct root cause analysis at the code, configuration, and infrastructure level, partnering directly with Engineering to drive permanent fixes.
  • Act as the authoritative technical escalation point for Tier 2, Customer Success, and Solutions Engineering teams.
  • Interface directly with enterprise customer IT, security, and engineering stakeholders during critical incidents, providing clear communication and decisive guidance.
  • Identify systemic failure patterns and advocate for engineering investments that reduce support burden.
  • Define and maintain advanced troubleshooting frameworks, escalation criteria, and internal knowledge resources for the broader support organization.
  • Drive post-incident reviews and ensure learnings are documented and acted upon across teams.
  • Participate in on-call rotations for critical escalations and high-priority customer environments.
Desired Qualifications
  • Hands-on experience with AI or machine-learning inference pipelines, computer vision systems, or video analytics platforms.
  • Familiarity with cloud infrastructure and observability tooling, including AWS, Azure, Google Cloud Platform, Datadog, or Grafana.
  • Background in warehouse, logistics, manufacturing, or industrial environments.
  • Relevant certifications such as Network+, Security+, or AWS Cloud Practitioner.

About the company

VoxelAI provides AI-powered safety solutions for industrial workplaces, focusing on enterprise EHS and operations teams. Its near-miss detection system uses AI to monitor proximity between powered industrial trucks and between trucks and personnel, generating real-time alerts and detailed reports to prevent collisions and injuries. The company also offers installation, training, ongoing support, and coaching to strengthen safety culture. Its goal is to prevent accidents, protect workers, and help industrial companies improve safety performance and productivity while lowering costs.

Company Size

51-200

Company Stage

Series B

Total Funding

$74M

Headquarters

San Francisco, California

Founded

2020

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Simplify's Take

What believers are saying

  • Voxel raised $44 million in June 2025, bringing total funding to $61 million.
  • Voxel ranked No. 71 on the 2026 Inc. 5000 list.
  • Voxel added a CRO, VP of AI, and Field CTO in September 2026.

What critics are saying

  • Voxel sued former employee Benson on April 15, 2026 for trade secrets misappropriation.
  • Inc. 5000 growth and expanded FiDi HQ signal sales pressure to sustain momentum.
  • Competitors can bundle safety analytics into cameras, VMS, and EHS suites by 2027.

What makes Voxel unique

  • Voxel retrofits existing cameras into AI safety workflows, avoiding new hardware deployments.
  • Voxel’s Risk Insights beta turns video evidence into daily manager action items.
  • Voxel serves warehousing, manufacturing, logistics, and insurance with one industrial platform.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Parental Leave
  • 401(k) Retirement Plan
  • Flexible Work Hours
  • Company Equity

Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

1%

2 year growth

1%
Axios
Oct 17th, 2026
BlueGrace Logistics for sale, Voxel's Series C plans, and other supply chain deals news

Catch up on this week's supply chain deals news.

PR Newswire
Oct 13th, 2026
Voxel acquires Ventral AI to boost computer vision and expand in Europe

Voxel, a San Francisco industrial intelligence company, has added Ventral AI to its team. Ventral AI is an AI and computer vision engineering firm that specialises in industrial automation. The two companies worked together for the past year in a strategic partnership on custom enterprise tools. Ventral AI's engineers will now join Voxel's engineering organisation. Voxel sells what it calls System of Reality software, which layers AI over existing camera infrastructure to deliver real-time operational intelligence. Chief executive officer Vernon O'Donnell said the team will help meet demand from industrial leaders facing supply chain volatility, labour constraints, and rising throughput demands. The deal supports Voxel's growing customer base in Europe and gives it access to talent from top European technical universities. Voxel ranked 71st on the Inc. 5000 list of fastest-growing companies.

Voxel AI
Oct 8th, 2026
Voxel expands executive leadership team with strategic hires across revenue, AI, and technical operations.

Voxel expands executive leadership team with strategic hires across revenue, AI, and technical operations. Welcomes Hal Mady as Chief Revenue Officer, Krishna Gopalakrishnan as Vice President of Perception and AI, and Asaf Elani as Field Chief Technology Officer. [San Francisco, CA] September 10, 2026 - Voxel, the industrial intelligence company reenvisioning how real-world work gets done, today announced the expansion of its leadership team with three strategic appointments: Hal Mady as Chief Revenue Officer (CRO), Krishna Gopalakrishnan as Vice President of Perception and AI, and Asaf Elani as Field Chief Technology Officer (Field CTO) The executive hires come alongside rapid growth for Voxel, which recently ranked No. 71 on the Inc. 5000 list of America's fastest-growing private companies. The new additions strengthen Voxel's operational foundation across go-to-market, core AI, and forward-deployed engineering as the company scales its active intelligence platform to continuously optimize site operations. Hal Mady, Chief Revenue Officer: Mady will lead Voxel's global go-to-market strategy and commercial operations. A seasoned revenue executive with a track record of guiding SaaS organizations through critical high-growth inflection points and four successful exits, Mady's background includes early revenue leadership at DocuSign, executive roles at K2, Shiftboard, and Kony, and serving as CEO of Dash through its acquisition by DaySmart Software. Most recently, he served as CRO at FormAssembly and President & GM at airSlate. Krishna Gopalakrishnan, Vice President of Perception and AI: Gopalakrishnan will lead the engineering organization building the core computer vision systems and operational AI models powering Voxel's platform. Bringing deep technical leadership in real-time computer vision, Gopalakrishnan focuses on expanding Voxel's capability to see, understand, and act on physical operations in real time. Asaf Elani, Field Chief Technology Officer: Elani will serve as the primary technical bridge between enterprise customers and Voxel's core product teams through a forward-deployed execution model. He brings specialized expertise in partnering directly with site leaders to turn applied AI models into scalable, enterprise-grade capabilities that deliver rapid time-to-value. "These additions to our leadership team come at a pivotal moment for Voxel as we come off the heels of our Inc. 5000 milestone," said Vernon O'Donnell, CEO of Voxel. "Bringing Hal, Krishna, and Asaf on board gives us the strategic leadership to continue our rapid growth, innovate our active intelligence platform, and deliver greater operational impact for the enterprises that rely on us." In addition to its rapid market expansion, Voxel was recently recognized by Newsweek as one of America's Greatest Workplaces, reflecting the company's commitment to building an innovative, high- performing culture alongside its business momentum. About Voxel. Voxel is revolutionizing workplace operations with its AI-powered site visibility platform, designed to help organizations identify and mitigate risks in industrial environments. Using existing cameras, Voxel transforms basic video footage into actionable insights, enabling organizations to proactively make workplaces more effective and safer. Voxel partners with businesses across industries such as warehousing, manufacturing, distribution, and insurance.

PR Newswire
Sep 10th, 2026
Voxel appoints CRO, VP of AI, and Field CTO as industrial intelligence firm ranks 71st on Inc. 5000

Voxel, an industrial intelligence company, has expanded its leadership team with three strategic appointments. The company named Hal Mady as Chief Revenue Officer, Krishna Gopalakrishnan as Vice President of Perception and AI, and Asaf Elani as Field Chief Technology Officer. The hires follow Voxel's ranking at No. 71 on the Inc. 5000 list of America's fastest-growing private companies. Mady brings experience from DocuSign, K2, and other SaaS firms, having led four successful exits. Gopalakrishnan will oversee computer vision systems and operational AI models. Voxel's platform uses existing cameras to transform video footage into actionable insights for industrial environments. The company serves industries including warehousing, manufacturing, distribution, and insurance.

Voxel AI
Aug 11th, 2026
Voxel named No. 71 on the 2026 Inc. 5000 List, the most prestigious ranking of America's fastest-growing private companies.

Voxel named No. 71 on the 2026 Inc. 5000 List, the most prestigious ranking of America's fastest-growing private companies. Company Recognized for 3,864% Three-Year Revenue Growth, Earning a Place Among the Nation's Most Successful Independent Businesses [San Francisco, CA] August 11, 2026 - Voxel, the industrial intelligence company, today announced it has been ranked No. 71 on the 2026 Inc. 5000 list, the annual list of the fastest-growing private companies in America. The list is the most prestigious ranking of the nation's most successful independent and entrepreneurial businesses, recognizing companies that have achieved remarkable growth while driving innovation, creating jobs, and shaping the future of the economy. "Earning a spot on the Inc. 5000 list is an incredible milestone for Voxel, and a direct reflection of the trust customers place in us," says Vernon O'Donnell, CEO of Voxel. "As industrial operations become increasingly complex, leaders look to Voxel as their AI partner to build an understanding of operational reality. By generating source data from the reality on the shopfloor and transforming it into active, cross-functional intelligence, Voxel empowers leadership to reduce operational friction and empower frontline workers. This year's Inc. 5000 recognizes a new class of companies redefining what growth looks like. From AI and advanced manufacturing to healthcare, consumer products, and professional services, these businesses are expanding their impact, creating jobs and proving that entrepreneurial ambition continues to fuel the U.S. economy. Among the 5,000 companies on the list, the median three-year revenue growth rate was 130%, and those companies have collectively added more than 627,208 jobs to the U.S. economy over the past three years. For the full Inc. 5000 list, honoree company profiles, and a searchable database by industry and location, please visit: www.inc.com/inc5000. "Every company on the Inc. 5000 has a story of perseverance, smart decision making, and a refusal to sit still," says Mike Hofman, editor-in-chief of Inc. "Their growth reflects more than strong financial performance-it reflects creativity, resilience, and the customer focus required to build companies that make a lasting impact. We congratulate all honorees on this significant achievement." Inc. 5000 List Methodology Companies on the 2026 Inc. 5000 are ranked according to percentage revenue growth from 2022 to 2025. To qualify, companies must have been founded and generating revenue by March 31, 2022. They must be U.S.-based, privately held, for-profit, and independent - not subsidiaries or divisions of other companies - as of December 31, 2025. (Since then, some on the list may have gone public or been acquired.) The minimum revenue required for 2022 is $100,000; the minimum for 2025 is $2 million. As always, Inc. reserves the right to decline applicants for subjective reasons. About Voxel. Voxel is revolutionizing workplace operations with its AI-powered site visibility platform, designed to help organizations identify and mitigate risks in industrial environments. Using existing cameras, Voxel transforms basic video footage into actionable insights, enabling organizations to proactively make workplaces more effective and safer. Voxel partners with businesses across industries such as warehousing, manufacturing, distribution, and insurance. Media Contact Suzanne Block About Inc. Inc. is the leading media brand and playbook for the entrepreneurs and business leaders shaping its future. Through its journalism, Inc. aims to inform, educate, and elevate the profile of its community: the risk-takers, the innovators, and the ultra-driven go-getters who are creating the future of business. Inc. is published by Mansueto Ventures LLC, along with fellow leading business publication Fast Company. For more information, visit www.inc.com.