Sunlighten

Makes infrared saunas and light therapy products

Guest Experience Representative - Sunlighten Day Spa

Reception & Front DeskUpdated on Nov 13

Part-timeOverland Park, KS, USA$15 - $16 /hrIn-person

About the Job

Requirements

Prior customer service and front-desk or receptionist experience is required.
Excellent verbal and written communication skills are required.
The candidate must be able to work daytime shifts and weekends, with daytime weekday shifts typically scheduled 7:30 AM–4:30 PM three to four days per week and occasional weekend availability required. Saturday hours are 8 AM–5 PM and Sunday hours are 10 AM–4 PM.
The candidate should be able to think quickly, make decisions confidently, and maintain a positive, service-oriented attitude.

Responsibilities

Maintain accuracy and efficiency in the booking system for appointments and add-on services.
Welcome guests and help them feel comfortable by providing high-quality customer service through in-person, email, and telephone communication.
Educate customers about spa services, menus, and their benefits.
Handle front-desk activities, including opening and closing the office, answering telephones, managing bookings, taking payments, checking in guests, and keeping the workspace clean.
Assist with laundry and spa cleaning and complete assigned cleaning obligations.
Process client payments through multiple payment methods.
Open, close, or independently staff the spa when necessary.
Manage no-call/no-show bookings as necessary, including charging fees and taking payment information.
Communicate with staff about cancellations, no-call/no-shows, and arrivals of clients without appointments, and handle these situations according to policy.
Follow corporate and organizational security policies and procedures, safeguard corporate and client assets, and take appropriate action to prevent and report security compromises within the scope of the position.
Perform additional responsibilities as discussed and assigned.

Guest Experience Representative - Part-Time - Day Shift & Weekends

Sunlighten · Overland Park, United States · Part-time · Posted 2026-11-13

Workplace: on_site

Department: Sunlighten Day Spa

Description

Sunlighten Day Spa is in the process of being completely renovated to create a fresh, beautiful, upscale experience for our guests, and we are officially set to open the doors on October 1st, 2026.

With these exciting updates, we are now on the hunt for a Part-Time Guest Experience Representative to join our team. At Sunlighten Day Spa, our mission is to bring light, hope and happiness to people everywhere. Our day spa has been voted "Best Kansas City Day Spa" numerous times throughout the years. Sunlighten infrared sauna memberships, deep tissue massages, organic facials, and body contouring are just a few of the offerings on our menu. The experience our guests receive when they visit our spa is unmatched and we are looking for a reliable and hard-working individual to be an integral part of providing that experience.

The Guest Experience Representative is expected to be the first point of contact for visitors and provide premier and professional guest services. You will work as part of a team directly under the Lead Spa Coordinator and Spa Manager. Our ideal candidate will have a “service” mentality and a proven dedication to high-quality customer service and communication. This person will be expected to work daytime shifts during the week and on the weekends.

Duties/Responsibilities:

Maintain accuracy and efficiency of booking system through appointments and add on services
Ensure guests feel welcome and comfortable by providing a high-level of customer service with enthusiasm through all methods of communication (in-person, via email, or over the phone)
Educate customers on our spa services and menus and the benefits of each
Handle all front-desk activities including opening/closing office, answering telephones, managing bookings, taking payments, checking-in guests, and keeping a clean workspace
Assist with laundry and spa cleaning and completes list of cleaning obligations
Ring out clients through multiple modes of payment
Open, close, or otherwise man the spa independently, if necessary
“Defend” books as necessary (charge no call/no shows, take payment information, etc.)
Communicate with staff members regarding cancellations, no call/no shows, and arrivals of clients without appointments and handle according to policy
Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
Additional responsibilities as discussed and assigned

Requirements

Prior customer service and front-desk/receptionist experience required
Excellent verbal and written communication skills
Quick thinking, positive and “can do” attitude, confidence in decision making

Hours:

Must be able to work daytime shifts and on the weekends.

Daytime weekday shifts are typically 7:30 AM–4:30 PM, three to four days per week. Occasional weekend availability is also required, with Saturday hours from 8 AM–5 PM and Sunday hours from 10 AM–4 PM.

Benefits

Compensation:

$15-$16/HR depending on prior experience

Apply

Apply at Sunlighten

About the Company

Sunlighten

Makes infrared saunas and light therapy products

Sunlighten makes infrared saunas and light therapy products for home users and businesses such as spas, fitness facilities and wellness centers. Its sauna range includes wood cabins, a portable system and custom designs fitted to a customer's space, alongside red light masks, panels and accessories. Customers choose between far infrared and full-spectrum collections, with controls and lighting features varying by model. The company earns money through equipment and accessory sales, working directly with buyers on pricing, product selection and custom layouts for residential or commercial use. Sunlighten was founded in 1999 and is headquartered in Leawood, Kansas.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Leawood, KS
Founded: 1999

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