At Syncro, our Vision is to transform the Managed Services industry with an intelligent software platform that enables Managed Service Providers (MSPs) to harness unparalleled automation and efficiency.  We’re on the lookout for collaborative individuals with diverse perspectives willing to  bring their authentic selves to a culture that prioritizes the employee and customer experiences. As a remote-first software company, we are relentlessly focused on living our core values. Please take a moment to reflect on whether you resonate with our company’s core values and culture. If you believe you’re ready to embark on a journey of delivering incredible customer experiences as a part of the Syncro team, then dive into the job details below!

• Core Values: At Syncro we believe that companies with a strong, collaborative and inclusive culture perform better and provide a great working environment.  
• Bring Your Authentic Self: Different voices, backgrounds, identities, and perspectives make us a strong and thriving workplace.
• Take Ownership & Accountability: We hold ourselves accountable measuring progress and communicating at every step on the way.
• Operate Transparently: We operate with integrity and trust, using transparent and clear communication to hold ourselves accountable to our Partners and Team Members.
• Put Partners at the Center of Everything We Do: We care deeply about understanding our partners, and our products and services are delivered with our Partners’ best interests in mind.
• Enjoy the Ride Together: We’re people-centric, and caring for each other is an important part of harmonizing our work with our personal needs.
• Show Up to Win!: We each operate with the heart of a champion in our pursuit of excellence. We encourage innovation, operational diligence and embrace challenges as opportunities. 

Benefits Quick Overview:

• Pay Range: $131k-$184k USD (Targeting midpoint of $158k USD)
• Remote first: We are the PIONEERS of “work from home” - remote work is all we have ever done and we do it well!  Our team members are all over the globe working from home and striking an awesome balance in their lives.
• Equity Appreciation Program: Syncro offers an equity program that everyone participates in
• Unlimited PTO: With a 2 week annual minimum, Syncro wants you to take time when you need it.
• 401k Plan: A hassle free plan with a 50% company match up to 4% of your annual salary.
• Health Insurance: Syncro covers 95% of the monthly premiums for you and your dependents. Plus our plans have extremely low deductibles and out of pocket costs that don’t sacrifice great coverage for you or your family anywhere in the US.
• Parental Leave: Up to 6 weeks paid parental leave so you can focus on the new addition to your family
• And more!: Ask us about our other benefits like Pet Insurance, Flexible Spending Accounts, 100% employer paid Short Term Disability, and Ultra-Remote Work. 

The Opportunity: Syncro is looking for a Senior Product Manager to help us lean into a new market segment and be the advocate for this segment throughout the company. Crafting a customer-first experience and driving our primary KPIs in the ITSM space. You will be working 100% remotely.

What You’ll Be Doing:

• Craft and proactively iterate on product strategy and roadmap for Syncro in the ITSM space for small to medium businesses. 
• Work with product marketing to create and define segmentation and go-to-market strategies based on market research, competitive analysis, and an unwavering focus on the customer.
• You will both drive the definition for market specific features and work with other PMs to determine how to interpret and align their roadmaps to also serve the ITSM market. 
• Create powerful content for webinars and value-focused feature walk-throughs incorporating key messaging along with video or screen shots. 
• Work with the Product team to share our product priorities with our customers, validating product strategy, and ensuring differentiation via a deep customer and competitive understanding. 
• Create clarity from ambiguous situations and guide cross functional teams through this go-to-market in a new category. 
• Define and be accountable to the rest of the business for KPIs related to product and business objectives
• Communicate the roadmap and plans for ITSM, creating excitement and alignment within your team and across the company.
• Work closely with marketing, support, and partner success teams on launching new features and communicating the value as well as the details.

Must have skills:

• Proven experience as a Product Manager or Product Marketing Manager working with SaaS products in the ITSM space. 
• Capable of independently conducting compelling product demos that articulate the value and functionality of our software
• A proactive approach to customer interaction, demonstrating a genuine interest in engaging and collaborating with customers.
• Ability to understand technically focused product capabilities and tell a story that seamlessly ties product features into customer value.
• Strong qualitative and quantitative skills including the ability to use data and metrics to back up assumptions and inform decision making. 
• Demonstrated ability to understand technical concepts and systems.
• Strong communication skills, including collaborative problem-solving and interpersonal relationship building.
• Ability to actively listen as well as present and articulate ideas and solutions effectively.

Nice to have skills:

• Experience working with product analytics tools. For example: Pendo, Amplitude…etc
• A deep grasp of technical principles and software development 

Interview Process: At Syncro we believe in transparency and providing candidates with as much information as possible so you can make an informed decision during your job search. Below are the steps of the interview process you can expect:

• Initial Zoom call with HR
• Hiring Manager Interview
• Panel interview with Engineering and Product

Company Details: If you’re curious about learning more about Syncro, read on and visit the links below.

Syncro is a B2B SaaS company with a highly collaborative and creative team serving the Managed Services Provider (MSP) industry. Picture an MSP as a company’s outsourced IT department - our platform empowers them with the tools and automation they need to run their businesses and supercharge their client services.  Our goal is to empower our customers (we call them partners) to thrive through operational excellence. We’re all about making it happen together!

To see more about our product, and what it’s like to work here at Syncro, check us out online:

• Website: www.syncromsp.com
• Glassdoor: https://www.glassdoor.com/Overview/Working-at-Syncro-EI_IE4650167.11,17.htm
• LinkedIn: https://www.linkedin.com/company/syncromsp/mycompany/
• Life at Syncro Instagram: https://www.instagram.com/lifeatsyncro/ 

Syncro is an equal opportunity employer. We are committed to creating an inclusive environment where all employees can thrive and do their best work, free from discrimination and harassment.