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Sr. Product Manager

Posted on 6/27/2024



51-200 employees

Integrated MSP management platform with support

Compensation Overview

$131k - $184kAnnually

+ Equity Appreciation Program


Remote in USA

Product Management
Required Skills
Market Research
  • Proven experience as a Product Manager or Product Marketing Manager working with SaaS products in the ITSM space.
  • Capable of independently conducting compelling product demos that articulate the value and functionality of our software
  • A proactive approach to customer interaction, demonstrating a genuine interest in engaging and collaborating with customers
  • Ability to understand technically focused product capabilities and tell a story that seamlessly ties product features into customer value
  • Strong qualitative and quantitative skills including the ability to use data and metrics to back up assumptions and inform decision making
  • Demonstrated ability to understand technical concepts and systems
  • Strong communication skills, including collaborative problem-solving and interpersonal relationship building
  • Ability to actively listen as well as present and articulate ideas and solutions effectively
  • Craft and proactively iterate on product strategy and roadmap for Syncro in the ITSM space for small to medium businesses
  • Work with product marketing to create and define segmentation and go-to-market strategies based on market research, competitive analysis, and an unwavering focus on the customer
  • Drive the definition for market specific features and work with other PMs to determine how to interpret and align their roadmaps to also serve the ITSM market
  • Create powerful content for webinars and value-focused feature walk-throughs incorporating key messaging along with video or screen shots
  • Share product priorities with customers, validate product strategy, and ensure differentiation via a deep customer and competitive understanding
  • Define and be accountable to the rest of the business for KPIs related to product and business objectives
  • Communicate the roadmap and plans for ITSM, creating excitement and alignment within the team and across the company
  • Work closely with marketing, support, and partner success teams on launching new features and communicating the value as well as the details

Syncro provides an integrated platform for managing MSP operations, offering PSA, RMM, and remote access with over 50 third-party tool integrations. The platform emphasizes regular development and responsive support for efficient MSP management and client system monitoring.

Company Stage


Total Funding






Growth & Insights

6 month growth


1 year growth


2 year growth