Logistics Support Specialist

Ecolab, a global leader in water, hygiene, and energy technologies and services, is seeking a Logistics Specialist to join our EVD Safety Support Center (SSC).

This role operates as a real-time safety and logistics control function, supporting chemical deliveries across Ecolab’s customer network by providing real-time solutions through a fast-paced inbound-calls environment.

The Logistics Specialist reviews shipment and tank data, resolves system issues, and makes safety-based decisions to prevent delivery incidents before they occur.

It is ideal for individuals who are analytical, tech‑savvy, and quick learners, with an interest in logistics, safety, enterprise systems and people-oriented. Prior deep experience is not required - we provide structured training; but success in this role requires strong problem‑solving skills and the ability to quickly learn and operate within tools such as SAP and other digital platforms.

What’s in It for You

• The opportunity to contribute to global safety and risk prevention in chemical logistics
• Hands‑on exposure to enterprise systems and digital safety tools (SAP, EVD applications, reporting platforms)
• A role that builds logistics, operations, and technical skillsets with long‑term career growth potential
• Support from an organization that values diverse perspectives, continuous learning, and development
• A collaborative, safety‑first environment where your decisions matter

What You Will Do

• Receive and manage +50 incoming calls daily related to delivery verification and safety checks.
• Serve as a member of the EVD Safety Support Center, supporting chemical deliveries for Ecolab and approved third‑party carriers
• Review shipment details, tank data, and system information to approve or stop deliveries based on safety and compliance criteria
• Guide callers through troubleshooting steps and navigation of the EVD application
• Accurately document all interactions, decisions, and outcomes in tracking systems
• Create and manage IT incident tickets to document, track, and escalate EVD system or application issues to the appropriate technical teams, ensuring timely resolution and minimal impact to delivery operations.
• Create Delivery Action Requests (DARs) to capture tank setup issues, documentation gaps, or Bill of Lading discrepancies
• Coordinate with Ecolab field teams and account representatives to resolve delivery or system issues
• Respond to Chemtrec alerts related to in‑transit incidents, damaged packages, or chemical events; assist with coordination when escalation is required
• Generate and maintain delivery compliance and safety data, supporting reporting and continuous improvement initiatives

Work Schedule

• Roles available across varied schedules, including Monday - Friday, weekends, evenings, and overnight shifts
• Work hours aligned to business needs and global delivery operations

Minimum Qualifications

• High School Diploma or equivalent
• 1 year of logistics, operations, supply chain, customer service or related experience or demonstrated ability to quickly learn complex operational roles
• Strong computer skills (including enterprise systems) with the ability to work across multiple systems simultaneously

Preferred Qualifications

• Bachelor’s degree
• 1 year of SAP experience (or strong aptitude and exposure to ERP or enterprise systems)
• Strong proficiency with Microsoft Office (Excel, Outlook, Teams) or similar productivity tools
• Demonstrated ability to learn new systems quickly and adapt to changing processes
• Interest in logistics, safety, transportation, or operations environments
• Experience with bulk liquid transportation, chemical logistics, or regulated industries
• Knowledge of safety or compliance concepts (e.g.HazMat, DOT, or similar) - not required, training provided
• Clear communication, sound judgment, and strong problem‑solving skills