P

Photon

Builds custom software and AI for big companies

Support Engineer - Chennai, India

System AdministrationConfirmed live in the last 24 hours
Full-timeChennai, Tamil Nadu, IndiaNo salary listedIn-person

About the Job

Requirements

  • Proven work experience as a Technical Support Engineer, Customer support experience, Desktop Support Engineer, IT Help Desk Technician or similar role.
  • Hands-on experience with ticketing tools and documentation tools.
  • Ability to diagnose and troubleshoot basic technical issues.
  • Familiarity with desktop applications and help desk software.
  • Excellent communication skills and multitasking / ability to work based on priority.
  • Ability to provide step-by-step technical help, both written and verbal.
  • Taking ownership of customer issues reported and seeing problems through to resolution.
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve issues.
  • Following standard procedures and policies for helping / solving issues to the appropriate internal teams.
  • Ability to work on rotational shifts - 24/7.

Responsibilities

  • Taking ownership of customer issues reported and seeing problems through to resolution.
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve issues.

About the Company

Photon

Builds custom software and AI for big companies

Photon designs, builds, and runs custom software for large companies, combining an in-house creative agency with its own engineering teams. Its flagship client work includes rebuilding Samsung's US online store as a set of smaller linked services and creating Olive Garden's mobile app, which lets diners join the waitlist from their phones instead of waiting at the door. Clients hire Photon's teams to plan and code their apps, websites, and AI tools and to keep them running afterward, paying for the engineers and designers assigned to each project. Photon is privately held and based in London, with its US arm in Dallas and engineering centers in Chennai and Bengaluru.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
London, United Kingdom
Founded
Not listed

Recently Posted Jobs

Explore more opportunities at Photon

See more jobs