C

CarMax

Used-car retailer with no-haggle pricing

Cosmetic Reconditioning Associate 2

Full-Time
$18.18 - $19.20/hr
Mid
Meridian, ID, USA
In Person

About the job

Requirements
  • Completion of all CarMax training programs, including online and hands-on modules.
  • Ability to read, interpret, and record data accurately for inventory and quality control.
  • Skill in performing multiple tasks in a fast-paced environment while maintaining attention to detail.
  • Ability to lift up to 50 pounds and perform manual tasks for extended periods.
  • Strong communication skills for interacting with customers and team members.
  • Willingness to work in indoor and outdoor conditions, including inclement weather.
Responsibilities
  • Execute standardized cosmetic reconditioning processes at an established pace to maintain efficiency and quality.
  • Perform advanced cosmetic repairs including paint touch-up, wet sanding, and buffing to restore vehicles to CarMax standards.
  • Complete cosmetic and final quality inspections to ensure vehicles meet customer-ready standards.
  • Identify defects and determine the best repair methods for optimal results.
  • Support auction preparation and assist with vehicle movement on and off the lot.
  • Deliver customer service and collaborate with team members to achieve goals.
  • Follow CarMax Environmental, Health and Safety requirements and maintain a clean and orderly work area.

About the company

CarMax buys used cars from individuals and auctions, reconditions them to high standards, and sells them at fixed no-haggle prices. Customers can browse inventory, get appraisals, and complete purchases online or in-store, with financing options and extended service plans available. It stands out by offering transparent, fixed pricing, a technology-enabled shopping experience, and being the largest used-car retailer in the United States. Its goal is to provide a straightforward, trustworthy car-buying experience and to maintain leadership in the U.S. used-car market.

Company Size

10,001+

Company Stage

IPO

Headquarters

Richmond, Virginia

Founded

1993

Get referred to CarMax

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • Q2 fiscal 2027 revenue rose 19.5% to $7.9 billion, with retail units up 13.8%.
  • Keith Barr's September 2026 appointments centralize strategy, AI, pricing, and customer experience.
  • Share repurchases resume in Q3 2026, with $1.31 billion still authorized.

What critics are saying

  • Three layoffs since October 2025 signal a brittle cost base and management churn.
  • Q2 fiscal 2027 gross profit per retail unit fell $111 to $2,105 after pricing cuts.
  • CarMax must deliver $200 million SG&A savings by fiscal 2027 or margins collapse again.

What makes CarMax unique

  • CarMax combines 255 stores, 83% digital sales, and in-person delivery across one inventory pool.
  • CarMax Auto Finance originated $8 billion in fiscal 2026, tightening financing and retail conversion.
  • Edmunds, Skye, and Sierra AI unify discovery, call handling, and transaction support.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Professional Development Budget

Flexible Work Hours

Growth & Insights and Company News

Headcount

6 month growth

↑ 10%

1 year growth

↑ 10%

2 year growth

↑ 10%
The Mirror Democrat and Savanna Times-Journal
Sep 29th, 2026
CarMax announces leadership appointments to further unify end-to-end customer experience, advance strategy for growth.

CarMax announces leadership appointments to further unify end-to-end customer experience, advance strategy for growth. * 4 hrs ago CarMax, Inc. (NYSE: KMX) today announced two key leadership appointments to advance the company's new Shift into GEAR strategy for growth and strengthen its industry-leading customer experience. Elizabeth Dirgins, CarMax Executive Vice President, Chief Digital and Customer Officer Elizabeth Dirgins has been named Executive Vice President, Chief Digital and Customer Officer, a newly created role that will further unify the end-to-end customer experience, from customer acquisition through vehicle transaction. In this capacity, Dirgins will oversee the company's marketing, product and Edmunds teams, including the digital tools that support both the online and in-store experience. With more than two decades of digital product and customer experience leadership, Dirgins joins CarMax from Volkswagen Financial Services, where she served as the Chief Digital Officer for its North American region and led digital strategy, customer experience and marketing for the business. Dirgins previously held customer experience and product strategy leadership roles at Capital One, Wells Fargo, and Marriott. She will join CarMax on October 5 and report to CarMax President and CEO Keith Barr. CarMax announced the promotion of Jeff Campbell to Senior Vice President of Strategy, leading a newly centralized function that brings together the company's strategy, data science, AI, and pricing teams in order to accelerate key decisions. Campbell joined CarMax in 2016 and has held leadership roles spanning transformation, product and strategy. He most recently served as Vice President of Product, leading the Supply Product group and the Supply Strategy function, while also playing an instrumental role in the development of CarMax's new strategic plan. Campbell joined CarMax from Boston Consulting Group. His appointment was effective in August, and he will report to Barr beginning in January 2027. "Elizabeth and Jeff both bring the skills, experience and focus we need as we build a faster, more connected company that puts the customer at the center of everything we do," said Keith Barr, CarMax President and CEO. "Elizabeth has spent her career building digital experiences and financial products grounded in deep customer understanding, and she'll bring an invaluable perspective to guiding customers through this carefully considered, complex purchase. Jeff has been instrumental in shaping our strategy over the last decade, and in his new role he will support the delivery of our strategic plan with the speed and alignment it demands. I know they'll both create confidence for the road ahead for every customer we serve." "CarMax has built real trust with customers over decades, and I'm excited to continue to grow this beloved brand," said Dirgins. "CarMax gives customers the ease of shopping online with the confidence that comes from seeing and confirming their choice in person. My focus will be making sure that we make every step in the customer's car buying and selling journey simple, fast and connected." "We have a strong strategic plan for growth and incredible runway ahead," said Campbell. "I'm excited about my new role and am grateful for the incredible associates I get to work with in this next chapter. Bringing our strategy, data and pricing teams together will give us a clearer, shared view of the business, which will enhance our decision making." These moves reflect CarMax's continued execution of its strategic plan to strengthen its position as the nation's largest used car retailer. CarMax will host a virtual Strategic Update on November 3 at 8 a.m. ET to provide more details on the company's growth strategy, key initiatives and milestones. About CarMax CarMax, the nation's largest retailer of used autos, has earned customers' trust for more than 30 years by leading with integrity, transparency and honesty. CarMax continues to redefine car buying and selling for millions of customers, delivering the easy and confident experience they love. CarMax has more than 255 store locations, approximately 28,000 associates, and is proud to have been recognized for 22 consecutive years as one of the Fortune 100 Best Companies to Work For(R). During the fiscal year that ended February 28, 2026, CarMax sold approximately 780,000 used vehicles and 540,000 wholesale vehicles at its auctions. In addition, CarMax Auto Finance originated $8 billion in auto loans during fiscal 2026, adding to its $16 billion portfolio. CarMax is committed to helping its communities thrive and reducing the environmental footprint of its operations. Learn more in the 2026 Responsibility Report. For more information, visit www.carmax.com. Media gallery

Market Chameleon
Sep 29th, 2026
CarMax names a new Chief Digital and Customer Officer as it centralizes strategy, AI, and pricing.

CarMax names a new Chief Digital and Customer Officer as it centralizes strategy, AI, and pricing. 29 September 2026, 8:29 AM Leadership changes aim to unify the customer journey while speeding up decisions through a centralized strategy function. CarMax (NYSE:KMX) announced two leadership appointments tied to its "Shift into GEAR" strategy for growth: Elizabeth Dirgins will join as Executive Vice President, Chief Digital and Customer Officer, and longtime CarMax leader Jeff Campbell has been promoted to Senior Vice President of Strategy. The company framed both moves around two goals: (1) tightening the connection between online and in-store experiences across the full buying and selling journey, and (2) accelerating decision-making by bringing strategy, data science, AI, and pricing under one umbrella. Elizabeth Dirgins' newly created role consolidates marketing, product, and Edmunds under one customer experience leader. CarMax said Elizabeth Dirgins will join on October 5 as Executive Vice President, Chief Digital and Customer Officer, a newly created role designed to "further unify the end-to-end customer experience, from customer acquisition through vehicle transaction." In this position, Dirgins will oversee the company's marketing, product and Edmunds teams, including the digital tools supporting both online and in-store experiences.

WTVR
Sep 18th, 2026
CarMax cuts about 60 Richmond-area jobs.

CarMax cuts about 60 Richmond-area jobs. By: WTVR Web Staff Posted 10:37 AM, Sep 18, 2026 and last updated 8:24 AM, Sep 19, 2026 GOOCHLAND COUNTY, Va. - CarMax has laid off approximately 145 corporate employees, with about 60 of those positions cut from the Richmond area. The used car retailer said this week the workforce reduction also impacted corporate offices in Dallas, Atlanta and at Edmunds, which is affiliated with CarMax. In a statement, CarMax said the decision was made to support its strategic priorities and operate with a leaner corporate workforce. Kidschanceva has made the difficult decision to reduce its corporate office staffing by approximately 145 associates to support its strategic priorities and operate with a leaner corporate workforce. These changes will help Kidschanceva move faster and create better alignment across teams. By running leaner as an organization, Kidschanceva is positioning CarMax to be more competitive, drive sustainable growth, and provide even more value for its customers. Its primary focus is supporting its associates throughout this transition. Kidschanceva is grateful for their contributions to CarMax and are committed to supporting them as they take their next step. Kidschanceva is providing resources to the associates who are impacted, including providing severance, outplacement support, and the opportunity to apply for open internal roles. Kidschanceva has approximately 70 open corporate roles, as well as many more open field roles, and are working with interested impacted associates to find opportunities to stay with CarMax.

Digital Dealer
Sep 17th, 2026
Your vehicle acquisition team should be driven by analytics pros, not legacy car people.

Your vehicle acquisition team should be driven by analytics pros, not legacy car people. Published: September 17, 2026 Brad Parker, Co-Founder and CEO, DealNow.com Every dealership sources inventory somewhere, but the channels do not behave the same way. New vehicle allocation is set by the manufacturer, not the store. Auction supply is broad, but the margin available there has thinned considerably. Trade-ins remain the most familiar channel, yet they represent a smaller share of available inventory today, and competition for the trade-ins that do exist keeps increasing as affordability pressure pushes more shoppers to hold onto their current vehicle longer. That leaves one channel a dealer can grow almost without a ceiling: buying directly from private sellers. The opportunity is not a secret. What separates the dealers actually capturing it from the ones still circling it is something less obvious than desire. It is process. Process must become part of the business model. Ask any used-vehicle manager to describe a strong private party buyer and the answer usually involves hustle: fielding calls at odd hours, negotiating in a driveway, chasing down a title. That kind of effort can carry a small operation to twenty or thirty purchases a month. It rarely carries a store past that point. Beyond a certain volume, the constraint stops being willingness and starts being infrastructure. Verifying a seller identity, confirming a clean title, resolving a loan payoff, and moving funds all have to happen the same way every time, whether the car is sitting on the lot or a hundred miles away. Public benchmarks show why the incentive is real. CarMax, which sources the large majority of its inventory directly from consumers, reported gross profit of $2,177 per retail used unit in the quarter ended May 2026. Carvana, built entirely around buying and selling directly with consumers, posted record quarterly net income and industry leading profitability in its most recent results, even as per unit margins normalized from unusually strong prior year levels. Neither business treats direct sourcing as a side task. It is the operating model, and it runs on repeatable process rather than individual hustle. The hidden work behind every yes. The reason effort tops out around twenty or thirty deals a month is that the real work barely begins once a seller agrees to a price. A meaningful share of privately sourced vehicles still carry a loan that must be paid off before the title clears, and not every lender processes that payoff electronically, which means a staff member is calling a bank, waiting on hold, and asking the seller to authorize the request. Layer in fraud checks, negative equity that can turn a simple purchase into a financing conversation, and paperwork that has to be right the first time, and it becomes clear why a deal that sounded easy on the phone can take days to actually close. That friction rarely shows up in a sales pitch. It shows up in the back office, and it is a major reason so many dealers still describe private-party buying as a headache rather than a growth strategy. Why the best inventory buyers rarely come from the car business. A pattern shows up repeatedly among dealers who have scaled direct acquisition successfully: the person running it did not come up through automotive sales. Buyers with backgrounds in collections, operations, or other data-heavy roles tend to outperform veteran car people, largely because they apply the same process to every deal instead of relying on instinct built from years on a lot. That instinct is useful in a negotiation, but it can work against a buyer trying to run a disciplined process at real volume. A similar shift has already reshaped professional football. Front offices that once ran almost entirely on decades of scouting experience are now stacked with data scientists and Ivy League-trained analysts, a change well-documented in recent coverage of how front offices are being rebuilt around quantitative decision-making rather than tenure alone. The parallel translates directly to vehicle acquisition. Familiarity with cars is not the same skill as running a repeatable process, and the dealerships separating the two are the ones scaling past the ceiling that stops everyone else. Treating acquisition like a department, not a side project. The dealers finding real traction in private-party acquisition treat it the way they already treat trade-ins or wholesale: as its own function, with dedicated staff, a documented process, and its own metrics, rather than an extra duty layered onto an already busy sales floor. Standard training for new hires in inventory acquisition typically covers wholesale and trade-ins in depth, while direct buying from consumers is often left out entirely, even though it is the channel with the most room left to grow. As affordability pressure keeps used inventory tight and trade in volume constrained, the dealerships willing to build that infrastructure now, rather than treating direct acquisition as a side project someone handles when they have time, are the ones positioned to keep growing while other channels stay flat. The math has been visible in public company results for years. The dealers who close the gap between twenty cars and one hundred will be the ones who stop treating this channel as an exception and start running it as a business. Brad Parker is the Co-Founder and CEO of DealNow.com, a first-of-its-kind platform transforming how cars are bought and sold between private parties and dealers. DealNow makes every transaction fast, secure, and effortless. Visit www.dealnow.com. Posted In: News

Yahoo Finance
Aug 27th, 2026
Consumer stocks soar past Nvidia's 12% gain: Cracker Barrel up 130%, Cheesecake Factory doubles

Cracker Barrel, Cheesecake Factory, Victoria's Secret, CarMax, and Airbnb have all outperformed Nvidia this year, posting gains between 38% and 130% compared to the chip giant's 12% rise. Cracker Barrel has surged 130%, fuelled by improved sales trends, cost improvements, and strategic changes under new CEO David Deno. Cheesecake Factory stock has more than doubled, driven by strong performance from its Fox Restaurant Concepts brands, particularly Flower Child, which posted 21% sales growth in Q2. CarMax has gained over 65%, supported by stronger sales and cost cuts. The consumer stocks' gains eclipse Nvidia's more modest 2026 performance despite the chipmaker projecting 70% revenue growth for fiscal 2028.