About SimpliSafe

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here.

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our office on two core days, typically Tuesday, Wednesday or Thursday, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Why are we hiring?

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we relentlessly pursue our goal of ensuring everyone feels safe in their own home

What You’ll Do

• Conduct evaluations of agent/customer interactions across various channels to meet performance targets and provide actionable insights to enhance the customer experience.
• Perform ’Audit the Auditor’ tasks for SimpliSafe Supervisors, identifying gaps and recommending action plans for improvement.
• Support agent readiness through participation in Training Programs, offering critical feedback within the Enablement team.
• Lead internal and external calibration sessions to ensure alignment across the business.
• Develop and facilitate ’voice of customer’ sessions for cross-functional partners, driving a deeper understanding of customer needs.
• Play a key role in the rollout of new products, features, and processes by monitoring calls, identifying trends, and providing feedback.
• Collaborate with Enablement to ensure successful rollout of new resources, serving as a trusted partner for review and feedback.

What You’ll Bring

• Strong analytical skills to identify trends and areas for improvement.
• Exceptional verbal and written communication skills, with meticulous attention to detail.
• A customer-focused approach in all tasks.
• Familiarity with SaaS and/or subscription-based revenue models.
• Passion for SimpliSafe’s mission of securing every home.
• Outstanding multitasking and organizational abilities.
• Professional, positive, and enthusiastic demeanor.
• Strong judgment and decision-making skills to prioritize tasks effectively.
• Self-motivated with a strong work ethic and the ability to manage tasks independently.
• Excellent time management skills, with the ability to thrive in a fast-paced environment.
• Proficiency in reading and interpreting process documentation.

Requirements

• Minimum 1 year of experience in a sales function.
• Ability to work in a hybrid environment.
• Proficiency in MS Office/G Suite tools.
• Demonstrated track record of outstanding attendance and punctuality in a structured environment.

What Values You’ll Share

• Customer Obsessed - Building deep empathy for customers and developing strong relationships with them
• Aim High - Always challenging oneself and others to raise the bar. 
• No Ego - “no job too small” attitude, and open, inclusive and humble style.
• One Team - highly collaborative approach to achieving success.
• Lift As We Climb - A track record of investing in yourself and helping others succeed.
• Lean & Nimble - Ability to adapt to constant change by working with agility and efficiency to experiment in an often-ambiguous environment.

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact [email protected].