Publicis Groupe

Runs advertising and digital transformation services

Senior Support Analyst - Endur

Enterprise ApplicationsConfirmed live in the last 24 hours

Full-timeBogotá, Bogota, ColombiaNo salary listedIn-person

About the Job

Requirements

At least 8 years of experience in application support within complex enterprise systems; experience in ETRM is strongly preferred.
Strong capabilities in SQL, log analysis, and diagnosing issues across application and database layers.
Familiarity with ITIL incident, problem, and change management processes.
Excellent communication skills and a proven track record in client-facing support roles.

Responsibilities

Investigate and resolve application incidents, and triage and close service requests across trading operations.
Perform health checks and end-of-day monitoring focused on stability and timely P&L reporting.
Analyze recurring problems, log permanent-fix plans, and contribute to system reliability.
Support user acceptance testing and regression tests during change rollouts.
Maintain runbooks, standard operating procedures, and diagnostic documentation to strengthen operational readiness.
Act as a subject-matter escalation point once trained, ensuring extended-hour coverage when required.

Desired Qualifications

Exposure to commodity or energy trading workflows and operational processes.
Ability to review basic custom code or scripts; OpenJVS or OpenComponents knowledge is desirable.
Experience stabilizing enterprise platforms under strict service-level agreements and in high-availability environments.
Examples of implementing permanent fixes for high-severity recurring issues.
Direct Endur knowledge is a plus but is not mandatory; structured training will be provided as part of onboarding.

Company description

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.

Overview

We are looking for a Senior Support Analyst to provide Level 2 functional and technical support for ETRM platforms (Endur), ensuring seamless end-of-day processing, stable trading operations, and timely resolution of issues across FO/MO/BO environments. If you bring strong application support experience but no direct Endur exposure, we will provide structured training before full production deployment.

Your Impact

Investigate and resolve application incidents, triage and close service requests across trading operations.
Perform health checks and EOD monitoring with a focus on stability and timely P&L reporting.
Analyze recurring problems, log permanent fix plans, and contribute to system reliability.
Support UAT and regression tests during change rollouts.
Maintain runbooks, SOPs, and diagnostic documentation to strengthen operational readiness.
Act as a subject-matter escalation point once trained, ensuring extended-hour coverage when required.

Qualifications

Your Skills & Experience

8+ years of experience in application support within complex enterprise systems (ETRM strongly preferred).
Strong capabilities in SQL, log analysis, and diagnosing issues across application and database layers.
Familiarity with ITIL processes for incident, problem, and change management.
Excellent communication skills; proven track record in client-facing support roles.
Direct Endur knowledge is a plus but not mandatory — structured training will be provided as part of onboarding.

Set Yourself Apart

Exposure to commodity or energy trading workflows and operational processes.
Ability to review basic custom code or scripts (OpenJVS/OpenComponents knowledge desirable).
Experience in stabilizing enterprise platforms under strict SLAs and high-availability environments.
Examples of implementing permanent fixes for high-severity recurring issues.

About the Company

Publicis Groupe

Runs advertising and digital transformation services

Publicis Groupe runs advertising, media buying and digital transformation services for companies that want to reach consumers, coordinate campaigns and improve their business systems. Its agency network includes creative and media specialists, while Publicis Sapient builds and modernizes the technology behind clients' operations. Epsilon adds customer data and marketing technology that connect brands with audiences and measure campaign results. Clients pay for consulting, campaign creation and execution, with production and media costs billed through alongside the group's service work. Founded in 1926, Publicis Groupe is headquartered in Paris, France.

Company size: 10,001+
Company stage: IPO
Headquarters: Paris, France
Founded: 1926

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