Lalamove

On-demand last-mile delivery platform

Account Management Associate

Account ManagementConfirmed live in the last 24 hours

Full-timeHo Chi Minh City, VietnamNo salary listed

About the Job

Requirements

A bachelor's or college degree is required; marketing or business-related subjects are preferred.
At least 2 years of solid work experience in sales, account management, and customer support.
A good understanding of product flow and merchant solutions, plus strong campaign management skills.
Ability to work independently and under pressure.
Proficiency in written Vietnamese and English.
Hands-on experience with Microsoft Excel, Word, and PowerPoint.

Responsibilities

Own the Account Management Group's revenue key performance indicators and maintain relationships with key accounts through customer visits based on corporate customer tiers, generating sales volume and revenue through upselling, retention, and reactivation activities.
Coordinate with internal stakeholders to handle service failures, billing issues, customer complaints, and other inquiries.
Conduct periodic surveys among existing corporate customer cohorts to identify market insights.
Collaborate with the marketing department on regular and seasonal campaigns and oversee campaign timelines to ensure integration plans are completed as committed and meet expected quality.
Perform other ad hoc tasks assigned by the line manager.

What you’ll do

Mainly responsible for Account Management (AM) Group KPI in revenue & maintain relationships with key accounts and customer visits according to set tiers of corporate customers to generate sales volumes & revenues through upselling, retention, and reactivation activities;

Working closely and coordinating with internal stakeholders in handling service failure, billing issues, customer complaints, and other inquiries;

Roll out periodic surveys on existing corporate customer cohorts from time to time to identify market insights;

Collaborate with the marketing department on regular and seasonal campaigns and oversee the overall campaign timeline to ensure the integration plan is finished as committed to expected output quality.

Others: Ad-hoc tasks/works assigned by Line Manager.

Work location: Pho Quang Street, Tan Son Hoa Ward, HCMC

Work time: Monday to Friday (9:00 AM to 6:00 PM)

What we seek

Self-motivated, proactive, take ownership and personal responsibility;
Hardworking & friendly team player, enthusiastic and adaptable;
Fast learner, can-do attitude, straightforward and simplify;

What you’ll need

Bachelor/ College's degree, preferably in marketing or business related subjects;
Min 2 years solid experience in working experience in sales, account management, & customer support;
Good sense with product flow & merchant solutions; high skill in campaign management;
Able to work independently and work under pressure;
Proficiency in written Vietnamese & English;
Hands-on experience with MS Excel, Word and PowerPoint.

Candidate Notice

While ensuring your application is prioritized for reaching out and your data remains protected following the personal data privacy, we encourage you to apply directly via our Careers Website instead. Please review our Candidate Privacy Notice. To proceed next steps, please confirm your consent to our Privacy Policy; without it, there will be distinctly some delays in moving forward with your application.
To all candidates - Lalamove respects your privacy and is committed to protecting your personal data. This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice

About the Company

Lalamove

On-demand last-mile delivery platform

Lalamove is a technology-driven logistics platform that provides on-demand last-mile delivery in urban areas across Asia and the Americas. Its mobile app connects individuals and businesses with a network of drivers to handle fast or scheduled deliveries, ranging from small parcels to bulky items. Deliveries are priced based on distance, weight, and optional services like multiple stops. The service targets a wide range of customers, from individuals to small businesses and large enterprises, and aims to offer a seamless, efficient delivery experience by leveraging its driver network and digital platform.

Company size: 5,001-10,000
Company stage: Series F
Total funding: $2.5B
Headquarters: Sham Shui Po District, Hong Kong
Founded: 2013

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