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Appnovation

Global digital consultancy delivering open-source solutions

Platform Reliability Engineer

Full-Time
No salary listed
Senior
Austin, TX, USA+3 moreMore locations: Miami, FL, USA | Dallas, TX, USA | New York, NY, USA
In Person
DevOps & InfrastructureSite Reliability Engineering

About the job

Requirements
  • At least 6 years of experience in SRE, platform reliability, or observability engineering, with strong hands-on AWS experience.
  • Hands-on experience with OpenTelemetry SDKs, collectors, and exporters, and distributed tracing.
  • Experience with Amazon CloudWatch and at least one enterprise observability platform such as Datadog, Splunk, Grafana, or New Relic.
  • Experience defining and running SLOs, error budgets, and alerting strategies.
  • Experience building cost visibility and FinOps reporting on AWS using tools and practices such as Cost Explorer, CUR, and tagging strategies.
  • Scripting and coding skills in Python, Go, or TypeScript.
  • Ability to communicate clearly and turn data into decisions for technical and non-technical audiences.
  • Prior experience in consulting.
Responsibilities
  • Build OpenTelemetry instrumentation standards for agents, tools, and platform services, and make them easy for teams to adopt.
  • Connect AgentCore Observability and CloudWatch with the client's existing observability tools, such as Datadog, Splunk, or Grafana.
  • Set up end-to-end tracing across agent steps, model calls, tool calls, and multi-agent handoffs so issues can be traced to their source.
  • Define SLOs for latency, availability, and error rates, and build useful, low-noise alerting.
  • Track token usage and compute spend by team, agent, and environment, with dashboards, budgets, and alerts for unexpected spikes.
  • Write runbooks, support incident response, and run post-incident reviews that lead to fixes.
Desired Qualifications
  • Experience monitoring LLM or agent-based applications, including token usage, latency, and quality signals.
  • Familiarity with LLM observability tools such as Langfuse, Arize, or LangSmith, or AgentCore Observability.
  • Experience with infrastructure as code, such as Terraform or AWS CDK, for monitoring resources.
  • Experience in pharma, life sciences, or another regulated industry.
  • Prior experience and connections in the life sciences industry.

About the company

Appnovation Technologies provides global digital consultancy and managed services to help organizations plan, build, and run digital experiences. It uses open-source technologies to deliver digital strategy, UX design, data analytics, platform engineering, and enterprise integration for web, mobile, back-end, and big data projects. Revenue comes from end-to-end projects plus 24/7 support and ongoing managed services, supported by partnerships with Acquia, Alfresco, and Alibaba Cloud. Its goal is to identify digital growth opportunities and execute initiatives that improve customer experience and operations across industries such as life sciences and financial services.

Company Size

201-500

Company Stage

Late Stage VC

Total Funding

$21.3M

Headquarters

Vancouver, Canada

Founded

2007

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Simplify's Take

What believers are saying

  • CBGF and BGF funded £9.3 million in 2023 for international expansion.
  • March 2026 leadership changes support AI-powered work for Pfizer and TCL.
  • Appnovation's careers page shows 78 openings, confirming active demand and hiring momentum.

What critics are saying

  • Glassdoor and Indeed reviews in 2025 cite layoffs, poor leadership, and restructures.
  • Seventy-eight open jobs in September 2026 signal delivery strain if sales slows.
  • Global consultancies like Accenture and platform vendors compress margins and pricing power.

What makes Appnovation unique

  • Appnovation's January 2026 AI services launch deepens enterprise CMS and transformation work.
  • Its March 2026 LATAM promotion strengthens nearshore delivery for Americas clients.
  • Seventeen offices across five countries support global, multilingual, follow-the-sun delivery.

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Benefits

  • Health Benefits Package
  • Mental Health Support
  • Fertility and Menopause Leave
  • Fitness Allowance
  • Work-life Balance
  • Health Insurance
  • Remote Work Options
  • Flexible Work Hours
  • Paid Vacation
  • Paid Sick Leave
  • Paid Holidays
  • Hybrid Work Options

Growth & Insights and Company News

Headcount

6 month growth

2%

1 year growth

0%

2 year growth

-2%
Appnovation
Oct 8th, 2026
Appnovation brings Enterprise AI to life at "AI in Action" in Hong Kong.

Appnovation brings Enterprise AI to life at "AI in Action" in Hong Kong. Hong Kong, 8 October 2026 Hosted at Preface's Hong Kong headquarters, the event showcased production AI work with Humansa and DDC Enterprise alongside Appnovation's newest partner, Alibaba Cloud. Appnovation, an open source AI product development company, welcomed around 40 clients and industry leaders to AI in Action: What Enterprise AI Looks Like in Production, an afternoon event held at the Hong Kong headquarters of Preface and presented in partnership with Alibaba Cloud. Rather than talking about AI in theory, the program focused on what it takes to move AI from proof of concept into real, everyday use. Attendees heard directly from the organizations doing that work, including Humansa, DDC Enterprise and Alibaba Cloud. A flagship setting for a milestone moment. Appnovation had the privilege of hosting the event at Preface's flagship Hong Kong headquarters, a space built for exactly this kind of conversation about technology, talent and the future of work. The setting gave clients room to connect, compare notes and see how their peers are putting AI to work. Guests were welcomed by Leo Tsui, Appnovation's President, APAC, and Arnold Leung, Appnovation's Founder and CEO. Appnovation felt fortunate to welcome many of its long-standing clients, including Octopus, HKEX and InvestHK, and the afternoon was a chance to keep building those close relationships. "The companies pulling ahead with AI aren't running the most pilots. They're shipping real products, built on open source foundations they own and control, so they can move as fast as the technology does," said Leo Tsui, President, APAC at Appnovation. "Today was about showing real products running in production, built with partners like Humansa and DDC, and now strengthened by our partnership with Alibaba Cloud. We're grateful to have shared it with so many of the clients who have grown with us here." From longevity to treasury: AI in production. Scott Wassmer, Appnovation's Global President, and Angela Rosales, Appnovation's Global VP, Product & Strategy, travelled from Canada to present in person. Scott joined Elaine Jiang, Chief Innovation and Growth Officer and Founding Partner at Humansa, to share how the two companies are building an intelligent health ecosystem. Their session showed how Humansa's Future Health platform combines diagnostic data, clinical expertise and AI to give each member a personalized longevity plan. The aim is care that is continuous rather than episodic, personal rather than generic, and woven into daily life. DDC Enterprise followed with a look at modernizing data architecture for scalable AI. The session walked through a treasury intelligence platform, built by Appnovation on Alibaba Cloud Model Studio, that turns market, on-chain and regulatory signals into decision-ready alerts. The core lesson: AI can only recognize what your data architecture makes available, and the best systems record not just decisions but the reasoning behind them. Alibaba Cloud closed the program with a session on the missing layer in AI coding, before guests moved into a networking happy hour. Working with Alibaba Cloud. Alibaba Cloud brings its cloud infrastructure and AI models together with Appnovation's product development and delivery expertise. The DDC Enterprise platform showcased at the event, built on Alibaba Cloud Model Studio and its Qwen models, is one example of what the two companies are already delivering for clients in Asia Pacific. As a thank-you, every attendee received a promotional trial of Alibaba Cloud's Qwen models. About Appnovation. Appnovation is the AI Product Company. Built on an open source foundation, Appnovation helps organizations build, adopt, and govern AI products, backed by nearly two decades of bringing open source and governance into highly regulated industries.

Angel News
Jun 9th, 2023
Appnovation Receives £9.3m in Equity Financing

Appnovation has received £9.3m in equity financing from a joint partnership between the Canadian Business Growth Fund (CBGF) and the UK’s BGF. The investment will allow Appnovation to accelerate its international growth and expansion strategy, spurring jobs and economic growth in Canada, the UK and beyond.   Appnovation is a full-service digital consultancy, focused on delivering meaningful business outcomes that drive innovation, growth and ultimately value for its clients. Through digital strategy and a deep industry focus across a variety of verticals (including some of the largest financial services and pharmaceutical companies in the world),Appnovation’s expertise with user-centric, design-led experiences and open technology platforms, helps brands to better engage their customers.

Appnovation
May 16th, 2023
Mandhir Gidda joins Appnovation as Senior Vice President, Technology in EMEA | Appnovation

Global digital partner Appnovation has announced that Mandhir Gidda has joined as Senior Vice President, Technology in EMEA.

Appnovation
Mar 16th, 2022
Appnovation Technologies, Inc. partners with ASCD

Appnovation partnered with ASCD to reimagine their overall digital experience and transform it into a modern web presence with a clean, streamlined design.

GlobeNewswire
Nov 29th, 2021
Appnovation Technologies Inc. hires Daren Fitzgerald as SVP of Strategic Growth, EMEA

Firstly, Appnovation has brought on Daren Fitzgerald as SVP of Strategic Growth, EMEA, adding a seasoned leader in Retail, IT and Technology to its global leadership team.