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The Recovery Village

Behavioral health treatment network

Patient Care Coordinator - Behavioral Health

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeOrlando, FL, USANo salary listedIn-person

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • Candidates must meet Florida Agency for Health Care Administration employment eligibility requirements, including successfully completing the required Level 2 fingerprint-based background screening and receiving an eligible determination, as applicable to the position.
  • Strong communication, interpersonal, and organizational skills are required.
  • The candidate must be able to build rapport with individuals from diverse backgrounds.
  • The candidate must remain calm, professional, and compassionate in challenging situations.
  • The candidate must work collaboratively with clinical and non-clinical teams.
  • The candidate must maintain confidentiality and follow established policies and procedures.
  • The candidate must demonstrate compassion and empathy when working with patients and families.
  • The candidate must be able to actively listen and communicate effectively.
  • The candidate must demonstrate organizational skills and attention to detail.
  • The candidate must exercise professionalism and sound judgment when handling sensitive situations.
  • The candidate must collaborate within an interdisciplinary healthcare environment.
  • The candidate must have basic computer and documentation skills.
  • The candidate must understand patient confidentiality and applicable privacy requirements.
  • The candidate must recognize concerns that require escalation to nursing, clinical, or other licensed professionals.

Responsibilities

  • Greet newly admitted patients and help create a welcoming, professional, and supportive first experience.
  • Help patients become familiar with the facility, unit layout, daily schedule, program expectations, and available resources.
  • Coordinate and verify participation in New Patient Orientation.
  • Review program materials, patient rights and responsibilities, grievance procedures, confidentiality standards, and safety expectations.
  • Help connect new patients with their primary therapist, nursing team, and peer community.
  • Answer non-clinical questions and help patients understand what to expect during their stay.
  • Conduct regular check-ins with newly admitted patients throughout their first three days of treatment.
  • Help identify non-clinical barriers to engagement, including anxiety, confusion, uncertainty, or difficulty navigating the program.
  • Encourage participation in groups, activities, and therapeutic programming.
  • Listen to patient concerns and communicate them promptly to the appropriate clinical or operational team member.
  • Escalate clinical, medical, behavioral, or safety concerns immediately to nursing or other licensed professionals.
  • Provide a calm, supportive presence during patients' transition into treatment.
  • Serve as a communication bridge between patients and members of the interdisciplinary team.
  • Collaborate with nursing, therapy, case management, medical, dietary, and other departments to help address patient needs.
  • Communicate relevant patient concerns and observations to appropriate team members.
  • Complete required documentation in accordance with facility policies and procedures.
  • Maintain appropriate patient confidentiality and follow applicable privacy and compliance requirements.
  • Help address basic environmental and comfort concerns, including room assignments, roommate concerns, and other non-clinical needs.
  • Explain and support facility processes related to personal belongings and patient property.
  • Identify and promptly report safety concerns according to facility procedures.
  • Maintain professional boundaries and protect patient dignity and confidentiality.
  • Promote a trauma-informed, respectful, and patient-centered approach in every interaction.

Desired Qualifications

  • One year of experience in customer service, patient advocacy, healthcare, behavioral health, hospitality, recovery services, or a related field is preferred.
  • Experience working with individuals experiencing substance use or mental health challenges is preferred.
  • CPR and Standard First Aid certification are preferred.

About the Company

The Recovery Village

Behavioral health treatment network

The Recovery Village works as a behavioral-health treatment network for substance-use and mental-health conditions. Its facilities and programs provide medical, clinical, residential, outpatient, and continuing-care services according to patient need. Its operating model is specific: multidisciplinary teams work with patients and families across treatment settings while centralized services support access and operations. Roles include nursing, therapy, medicine, behavioral health, admissions, facilities, and administration. The scope follows The Recovery Village network and does not promise a particular clinical result.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Umatilla, OR
Founded
2013

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