XM

Global forex and CFD broker

Customer Experience Officer

Customer SupportConfirmed live in the last 24 hours

Full-timeNo salary listed

About the Job

Requirements

A degree in a business-related field is required.
Fluency in Polish and excellent oral and written English skills are required.
Excellent computer literacy is required.
A valid work permit is required.
The ability to multitask and maintain a high level of organization is required.
Outstanding communication and interpersonal skills are required.

Responsibilities

Handle client inquiries via live chat, email, and telephone.
Perform personal clientele analysis and take actions as required.
Handle client inquiries appropriately and ensure a high level of service is provided.
Promote available products and services to clients.
Develop and maintain excellent relationships with prospective and existing clients.
Cooperate effectively with other departments as required.
Contribute to team effort by achieving targeted results.

Desired Qualifications

Client handling experience in the financial services sector is a definite plus.

The Role:

We are looking for a passionate and self-motivated professional to join our Customer Experience Team.

The main responsibilities of the position include:

Deal with clients’ inquiries via live chat, email and telephone
Perform personal clientele analysis and take actions as required
Handle client inquiries appropriately and ensure that high level service is provided
Promote available products and services to clients
Develop and maintain excellent relationships with prospective and existing clients
Cooperate effectively with other departments as required
Contribute to team effort by achieving targeted results

Main requirements:

Degree in a business-related field
Client handling experience in the financial services sector is a definite plus
Fluent Polish speaker with excellent oral and written skills in English
Ability to multitask and maintain a high-level of organization
Outstanding communication and interpersonal skills
Excellent computer literacy
Valid work permit required

Benefit from:

Attractive remuneration package
Intellectually stimulating work environment
Continuous personal development and international training opportunities

The Hiring Experience: What Awaits You:

Let’s Connect – Intro Chat with Talent Acquisition
Deep Dive – First Interview with Your Future Team
Speak Your Strength – Language Proficiency Check
Show Your Skills – Live Technical Session

All applications will be treated with strict confidentiality!

By submitting this application, I confirm that I have read and agree to the terms of the Privacy and Data Protection Notice and the Confidentiality Undertaking.

About the Company

XM

Global forex and CFD broker

XM is a forex and CFD broker that helps people trade currencies and other financial instruments online. It operates a trading platform where clients can buy and sell currencies and CFDs through account holders in multiple languages. The product works through a global team and offices; clients access markets via XM’s platform and tools, with support and services offered in over 30 languages. XM differentiates itself by its culture and people-focused approach: a large workforce (over 1,700 professionals across seven offices) and an emphasis on its values Big. Fair. Human., with programs for learning, wellbeing, diversity and inclusion, and flexible work arrangements. The company aims to be a leading global fintech provider by delivering reliable service, ongoing development for users and staff, and a strong focus on customer and employee wellbeing.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Limassol Municipality, Cyprus
Founded: 2009

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