Training Assembly Customer Service Representative

Job Description

Pay Range: $24.95 Per Hour - Bridgeport NJ

Temporary To Hire

The position involves enhancing the skills, abilities, knowledge and experience for SEW-EURODRIVE customers and associates.  The mentor will assess, determine needs and train as needed.  He/she will train and perform duties as a Customer Service Representative.

Top 5+ skills and abilities we are seeking in this Applicant:

• Ability to follow instruction, written and verbal.
• Ability to organize workload for timely accomplishment of work.
• Ability to learn and understand the basics of power transmission equipment, associated nomenclature and catalog information in order to meet customer needs and processing procedures.
• Ability to communicate with all Company employees in a businesslike and professional manner.
• Ability to appropriately handle stress and interact with others.

Top 5 skills and abilities we are seeking in this Applicant:

• Attain and keep current with the knowledge and skills required to provide information, service and assistance.
• Be available as assigned to accept all calls in a professional manner and determine the nature of the call.  Take all possible action including research, working with computers, completing forms and other follow-up to expeditiously ensure that accurate information and service is provided.
• Obtain required information and respond when necessary to complete action on inquiries/requests received.
• Complete appropriate paperwork and associate computer data/order entry to accomplish required actions.
• Provide assistance to other employees in a businesslike and professional manner as required.
• Edit orders accurately for input into SAP/Configurator.

Although we have described above what we are generally looking for, we are very likely missing other attributes and skills that may make you a great fit! Please tell us about your other skills and abilities by applying and listing your additional attributes.

A 10% shift premium is paid for 2nd and 3rd shift positions.

SEW-EURODRIVE provides a generous benefits package to all full time employee. These benefits start on DAY ONE!

There is no monthly premium required for Employee's coverage:

•    Medical Insurance - Includes Medical, Dental, Vision, Audio, and Prescription Drug coverage + $125 annual reimbursement for purchase of eligible vitamins & minerals
•    Life Insurance worth 2.5 times annual base pay. Includes Accidental Death & Dismemberment
•    Disability - Includes both Short Term Disability and Long Term Disability
•    Flexible Spending Account (FSA) for Medical and/or Dependent Care Made available annually during open enrollment
•    Timely Evaluations with potential for a pay increase
•    Paid Vacation - 2-weeks of vacation accrual per year to start, which increases after five years and ten years of service
•    Holiday Pay - Twelve (12) paid holidays per year
•    Retirement Benefits - Includes 401(k) with Profit Sharing Contribution and 200% Company Match on the first 3% that you defer to your 401K account
•    Additional Paid Time Off (PTO) for hourly positions - Unused time is paid out annually
•    Paid Parental Leave - To assist and support new parents with balancing work and family matters
•    Onsite Clinic Services - On location medical services by licensed providers at no cost to employees
•    Education Assistance Programs - Student Loan Repayment / Tuition Assistance options
•    Counseling Resources - Easy and convenient access to professional counseling services online
•    Wellness Resources - Utilizing a comprehensive, interactive, and personalized wellness program with potential to earn points for awards / gift cards
•    Uniforms/Subsidies - Uniform subsidies and/or uniforms are provided for applicable roles, based on job requirements

•   Safety Shoes - A subsidy for the annual purchase of OSHA approved safety shoes, based on job requirements
•    Employee Assistance Programs - program to help employees navigate challenging life circumstances