Full-Time
Product Support Specialist
Posted on 4/17/2024
Issue tracking and project management tool
Entry, Junior
Remote in USA
- Passion about technology, quality, and Linear's mission
- Excellent communication and customer service skills and experience working with a technical or engineering user base
- Experience troubleshooting technical issues, including APIs and integration setups
- Familiarity with SQL, Javascript, APIs, and GitHub is a plus
- Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery
- Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, and Twitter
- Partner with our engineering team to document and reproduce bugs
- Surface trends and insights from customer feedback to the team at large to inform product choices
- Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations
Linear is an excellent place to work for individuals passionate about product development and user experience design. As a developer of a high-performance issue tracking and project management tool, the company prioritizes UI elegance, making it a leader in creating efficient and visually appealing solutions for product teams. This focus on quality and aesthetics provides a rewarding environment for professionals who value cutting-edge technology and impactful work in the tech industry.
Company Stage
Series B
Total Funding
$52.2M
Headquarters
San Francisco, California
Founded
2019
6 month growth
↑ 13%1 year growth
↑ 71%2 year growth
↑ 133%Benefits
Work life balance
Competitive salary and equity
Employee-friendly equity terms (early and extended exercise in the US)
Work remotely, no commuting to the office
Health, dental and vision insurance (US)
5 weeks paid vacation
Parental leave
M1 Macbook Pro, 5K display and accessories
Stipend to set up your home office
Latest productivity software
Paid lunch and coffee during work days
Paid co-working space/desk at an office
Regular team events and offsites
Quarterly hack weeks
401(k) Plan (US)