Senior UX Designer - App

About the role

As a Senior UX Designer, you'll play a key role in shaping the Tesco Mobile App experience. You'll lead design from discovery and concept development through to delivery and optimisation, creating experiences that help customers manage their accounts, understand their usage and make the most of their plans.

You'll work closely with Product Managers, Engineers, Analysts and Researchers to identify customer needs, solve complex problems and deliver intuitive, accessible experiences at scale. This role combines strong UX thinking with high-quality UI design and requires someone who can confidently influence product direction while championing customer-centred design. 

What is in it for you

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work.Click Hereto find out more!

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Private medical insurance
• 26 weeks maternity and adoption leave (12 months service required at the qualifying date) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

The above information is a shortened summary, refer to our policies for full details 

You will be responsible for

• Own the End-to-End Design Process
• Lead design activities from discovery and ideation through to delivery and continuous improvement.
• Translate complex customer journeys such as billing, upgrades and support into simple, intuitive experiences.
• Produce high-quality design outputs including user journeys, wireframes, prototypes and visual designs.
• Collaborate closely with engineering teams to ensure design intent is delivered effectively. 
• Design Outstanding Mobile Experiences
• Create engaging and seamless experiences across platforms.
• Design with accessibility, usability and performance at the forefront.
• Simplify complexity and create solutions that are easy for customers to understand and use. 
• Collaborate Within Agile Product Squads
• Partner daily with Product Owners, Engineers, Analysts and Researchers.
• Contribute to sprint planning, backlog refinement, design critiques and solution workshops.
• Actively influence product direction and advocate for customer needs throughout the product lifecycle. 
• Design System Evolution
• Contribute to and evolve the Tesco Mobile design system in Figma.
• Create reusable components and scalable design patterns.
• Champion consistency and best practices across products and squads.
• Support the adoption of design system standards across the wider design community. 
• Use Data and Insight to Drive Decisions
• Apply customer research, analytics and behavioural insights to inform design decisions.
• Test and validate ideas early and often.
• Continuously improve experiences based on customer feedback and performance data. 
• Raise the Bar for Design
• Set high standards for UX and UI quality.
• Participate in and facilitate design critiques.
• Mentor and support other designers where appropriate.
• Champion a customer-first mindset across the organisation.

You will need

• Own the End-to-End Design Process
• Lead design activities from discovery and ideation through to delivery and continuous improvement.
• Translate complex customer journeys such as billing, upgrades and support into simple, intuitive experiences.
• Produce high-quality design outputs including user journeys, wireframes, prototypes and visual designs.
• Collaborate closely with engineering teams to ensure design intent is delivered effectively. 
• Design Outstanding Mobile Experiences
• Create engaging and seamless experiences across platforms.
• Design with accessibility, usability and performance at the forefront.
• Simplify complexity and create solutions that are easy for customers to understand and use. 
• Collaborate Within Agile Product Squads
• Partner daily with Product Owners, Engineers, Analysts and Researchers.
• Contribute to sprint planning, backlog refinement, design critiques and solution workshops.
• Actively influence product direction and advocate for customer needs throughout the product lifecycle. 
• Design System Evolution
• Contribute to and evolve the Tesco Mobile design system in Figma.
• Create reusable components and scalable design patterns.
• Champion consistency and best practices across products and squads.
• Support the adoption of design system standards across the wider design community. 
• Use Data and Insight to Drive Decisions
• Apply customer research, analytics and behavioural insights to inform design decisions.
• Test and validate ideas early and often.
• Continuously improve experiences based on customer feedback and performance data. 
• Raise the Bar for Design
• Set high standards for UX and UI quality.
• Participate in and facilitate design critiques.
• Mentor and support other designers where appropriate.
• Champion a customer-first mindset across the organisation.

About us

A 50-50 joint venture between Tesco and VMO2 that was established back in 2003, Tesco Mobile has gone from strength to strength as we’ve launched into new services and markets. With more than 5 million customers, we’re the largest mobile virtual network operator in the UK. We’re proud to have an inclusive culture that’s uniquely Tesco Mobile, with a strong sense of community, plus all the benefits of working for one of the shareholders.

We care for human connection and we keep our customers at the heart of everything we do, which is why we’ve embraced the Agile way of working. Agile is more than just a methodology – it’s a liberating journey that puts customers and purpose first. It empowers us to self-organise, collaborate, co-create and rapidly inspect and adapt everything we do – allowing us to respond at pace to our customers’ needs. It encourages variety of thought and enables us to thrive, both individually and collectively.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you.  We work in a more blended pattern - combining office and remote working.  Our offices will continue to be where we connect, collaborate and innovate.  If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.