Manager, Retail Training & Development
Tapestry
Manager, Retail Training & Development
Tapestry
Owns and operates luxury fashion brands
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
Key Responsibilities:
Design, develop, and deliver the training programs or projects according to the training schedule for retail staff
Define the trainingobjectivewith deep analysis for the target audience and its trainingneeds anddevelop the training contents for virtual and classroom.
Work closely withleadershipteam for training needs analysis and toparticipatein implementing the retail high potential program by coordinating training and acting as a resource toparticipants.
Own and ensure adoption of the company’s training strategy, fromworkclosely with global training partners.
Secure excellent and consistent service across the markets according to Coach Experience service
Develop,organizeandmaintainan updated database on training programs,manualsand related records/materials
Prepare regular training reportsin order toevaluate the training results and effectiveness and recommend program changes to enhance staff performance in achieving the goals of the organization
Conductstorevisits andcoaching tofrontlinestaff.
Monitor andmaintaintraining budget
Liaise and coordinate with internal and external parties in executing traininginitiatives.
Stay informed on competitive landscape, service,clienteling, and traininginnovations.
Education, Experience and Qualifications:
Bachelor’s degreein Training, Human Resources Management or equivalent
Minimum8yearstraining experience in a customer contact (multi-location) environment. Retail experience is preferred
Holder of other professional training qualifications is definitelyadvantageous
Strongtrack recordin delivering business-focused solutions in a wide variety of training and development practices.
Ability toidentify, quantify, prioritize,raiseand solve problems by synthesizing all information intopossible solutions
Ability to perform routine tasks while challenging existing practices for improvement opportunities.
Strong in both verbal and written communication in Korean and English
Our Competencies for All Employees
Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Our Competencies for All People Managers
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under the consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
Visit Tapestry, Inc.
Tapestry, Inc. operates a portfolio of luxury brands, including Coach, Kate Spade, Stuart Weitzman, and, through Capri Holdings, Versace and Jimmy Choo, coordinating branding and distribution across its brands. Each brand designs its own handbags, shoes, and accessories, while Tapestry handles centralized marketing, logistics, and global retail support. It differentiates itself by owning multiple well-known luxury brands under one roof, enabling shared sourcing, retail channels, and international expansion. Its goal is to become a leading global luxury powerhouse by growing its brand portfolio and expanding reach into more markets and channels.
Explore more opportunities at Tapestry