Professional fluency in Spanish and English for daily calls, training sessions, and written communication.
Early-career candidates and recent graduates are welcome.
Use artificial intelligence to reduce time spent on routine work, validate outputs before use, and apply judgment about where it is appropriate.
Organize work carefully, follow through, and manage multiple accounts and priorities in a fast-paced environment.
Approach problem-solving proactively and help customers succeed.
Responsibilities
Manage a portfolio of small-to-mid-sized accounts, providing ongoing support, guidance, and value throughout the customer lifecycle.
Conduct onboarding calls, training sessions, and ongoing customer communication in Spanish and English.
Monitor customer health and usage, proactively reaching out to keep customers engaged and successful.
Educate customers on new features, best practices, and time-saving workflows.
Serve as the primary point of contact for questions, feedback, and troubleshooting in the customer's preferred language.
Represent Spanish-speaking customers internally by surfacing patterns and feedback to the customer experience and product teams.
Maintain detailed, up-to-date account notes, usage metrics, and communications in internal tools.
Contribute to team processes and knowledge-sharing as the team scales.
Desired Qualifications
Experience working with small business customers or in the events industry.
Familiarity with Claude, Intercom, HubSpot, FullStory, and Confluence.
About Goodshuffle At Goodshuffle, we're on a mission to bring joy to the business of events. Our powerful, intuitive platform empowers event professionals to streamline their operations and grow their businesses. At Goodshuffle, we believe in delivering incredible value to our customers through innovative tools and world-class support.
About the Role As a Bilingual Customer Success Manager (CSM) at Goodshuffle, you'll serve as a trusted partner to a portfolio of customers, ensuring they're set up for success, using the platform effectively, and seeing measurable impact in their day-to-day operations. You'll be an advocate for your customers while helping drive retention, adoption, and growth, and you'll play a key role in how we build an exceptional experience for every event professional we serve.
This is an ideal opportunity for someone early in their career who wants to deepen their skills, take ownership of customer relationships, and grow alongside a rapidly scaling company.
Responsibilities
Manage a portfolio of small-to-mid-sized accounts, providing ongoing support, guidance, and value throughout the customer lifecycle
Conduct onboarding calls, training sessions, and ongoing customer communication in both Spanish and English
Monitor customer health and usage, proactively reaching out to keep customers engaged and successful
Educate customers on new features, best practices, and time-saving workflows
Serve as the primary point of contact for questions, feedback, and troubleshooting in the language your customer is most comfortable in
Act as an internal voice for Spanish-speaking customers, surfacing patterns and feedback to the broader CX and product teams
Maintain detailed and up-to-date account notes, usage metrics, and communications in internal tools
Contribute to team processes and knowledge-sharing as we scale
Requirements
Professional fluency in Spanish and English is required. You will conduct calls, training sessions, and written communication in both languages daily
Early career or recent graduates welcome. We care more about how you think and how you work than years on a resume
Excellent written and verbal communication skills in both languages
Strong organizational skills with attention to detail and follow-through
A genuine desire to help others succeed and a proactive approach to problem-solving
Ability to manage multiple accounts and priorities in a fast-paced environment
Uses AI to meaningfully reduce time on routine work, reviews and validates outputs before they go anywhere, and is developing a clear sense of where AI earns its keep versus where it doesn't
Team-oriented, feedback-friendly, and eager to grow
Nice-to-Haves
Experience working with small business customers or in the events industry
Familiarity with tools like Claude, Intercom, HubSpot, FullStory, and Confluence
What We Offer
Base salary: $70,000 - $100,000
Washington, DC Metro Area preferred; remote considered for the right candidate
Strong feedback culture with mentorship and growth opportunities
A passionate, tight-knit team focused on innovation and impact
A chance to make a real difference for small business owners in the events world
If you love helping customers thrive and want to grow your career in Customer Success, we'd love to hear from you.