Full-Time
Lead Verification Representative
Posted on 9/17/2024
Centerfield
1,001-5,000 employees
Customer acquisition through digital marketing strategies
Compensation Overview
$22 - $24Hourly
Mid
Remote in USA
Ideally, candidates should reside in the Tri County area.
- Strong written and verbal communication skills with the ability to manage and motivate a remote team.
- Attention to detail and the ability to analyze and act on performance metrics.
- Organizational skills to manage multiple tasks and deadlines effectively.
- Experience with call center operations, ideally in a verification or customer service environment.
- Willingness to engage with the employees and provide feedback in a positive and encouraging manner.
- Experience with Google Docs or Microsoft Office.
- Self-starter who works well within a team, but can thrive independently as well.
- Oversee and support a team of Verification Representatives to ensure quality and accuracy in call pre-qualification and customer transfers.
- Monitor live calls and provide real-time guidance and feedback to ensure adherence to scripts and quality standards.
- Review performance data, identify areas for improvement, and implement corrective actions.
- Conduct regular performance reviews, offer coaching, and manage team development.
- Assist in monitoring staffing, tracking attendance, and managing team schedules.
- Collaborate with management to assess and implement updates to scripts, systems, and client requirements.
- Take on additional projects as needed to support the overall success of the verification process.
Centerfield focuses on customer acquisition through effective sales and marketing strategies, primarily using digital channels like text and chat. They create personalized buying experiences for customers and help major brands in home services and telecommunications close around 2,000,000 sales annually. Operating on a performance-based marketing model, Centerfield earns revenue by driving sales for clients, leveraging technology and expert sales agents. Their goal is to be a trusted partner for brands looking to expand their customer base.
Company Stage
Growth Equity (Venture Capital)
Total Funding
$151.7M
Headquarters
Los Angeles, California
Founded
2011
6 month growth
↑ 76%1 year growth
↑ 76%2 year growth
↑ 76%
Simplify's Take
What believers are saying
- Centerfield's recognition as Best Overall SEM Solution boosts its credibility in digital marketing.
- The acquisition of Brainjolt opens new customer acquisition channels on social media platforms.
- Being named a Best Place to Work aids in attracting and retaining top talent.
What critics are saying
- Integration challenges from Brainjolt acquisition may disrupt existing operations and client relationships.
- Expansion into social commerce increases competition with established social media and e-commerce giants.
- Economic downturns may lead to reduced marketing budgets from major clients.
What makes Centerfield unique
- Centerfield's Dugout platform integrates real-time biddable media and automated call routing.
- The acquisition of Brainjolt enhances Centerfield's capabilities in social commerce.
- Centerfield's performance-based marketing model aligns revenue with client success.
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