Full-Time
Lead Verification Representative
Confirmed live in the last 24 hours
Centerfield
1,001-5,000 employees
Customer acquisition through sales and marketing
Compensation Overview
$22 - $24Hourly
Mid, Senior
Remote in USA
Ideally, candidates should reside in the Tri County area.
- Strong written and verbal communication skills with the ability to manage and motivate a remote team.
- Attention to detail and the ability to analyze and act on performance metrics.
- Organizational skills to manage multiple tasks and deadlines effectively.
- Experience with call center operations, ideally in a verification or customer service environment.
- Willingness to engage with the employees and provide feedback in a positive and encouraging manner.
- Experience with Google Docs or Microsoft Office.
- Self-starter who works well within a team, but can thrive independently as well.
- Oversee and support a team of Verification Representatives to ensure quality and accuracy in call pre-qualification and customer transfers.
- Monitor live calls and provide real-time guidance and feedback to ensure adherence to scripts and quality standards.
- Review performance data, identify areas for improvement, and implement corrective actions.
- Conduct regular performance reviews, offer coaching, and manage team development.
- Assist in monitoring staffing, tracking attendance, and managing team schedules.
- Collaborate with management to assess and implement updates to scripts, systems, and client requirements.
- Take on additional projects as needed to support the overall success of the verification process.
Centerfield focuses on customer acquisition through effective sales and marketing strategies in the digital sector. They engage customers via text and chat-based sales, creating personalized buying experiences across devices for major brands in home services and telecommunications. Operating on a performance-based marketing model, they drive significant sales and customer growth for their clients, closing around 2,000,000 sales annually. Centerfield aims to be a trusted partner by leveraging technology and expert sales agents to enhance customer engagement.
Company Stage
Seed
Total Funding
$292M
Headquarters
Los Angeles, California
Founded
2011
Simplify's Take
What believers are saying
- Being named Best Overall SEM Solution in the 2023 MarTech Breakthrough Awards highlights Centerfield's industry leadership and innovative capabilities.
- Recognition as one of the 'Best Places to Work in Los Angeles' underscores a positive work environment and strong company culture.
- Strategic acquisitions like Datalot and partnerships with major brands enhance Centerfield's market position and growth potential.
What critics are saying
- The performance-based revenue model can lead to financial instability if sales targets are not met consistently.
- The highly competitive digital marketing landscape requires continuous innovation to maintain a competitive edge.
What makes Centerfield unique
- Centerfield's performance-based marketing model ensures they only earn revenue by driving actual sales and customer acquisitions, aligning their success directly with their clients' success.
- Their focus on personalized buying experiences across all devices sets them apart in the digital marketing sector, ensuring high engagement and conversion rates.
- Centerfield's integration of advanced technology with expert sales agents provides a unique blend of human touch and automation, enhancing customer satisfaction and sales efficiency.