All Accor

Global hotel management, franchising, loyalty program

Guest Service Associate

Janitorial ServicesUpdated on Nov 11

Full-timeHyderabad, Telangana, IndiaNo salary listedIn-person

About the Job

Requirements

A diploma in Tourism or Hospitality Management is required.
Candidates must be freshers or have at least 6 months to 1 year of relevant experience.
Candidates must have excellent reading, writing, and oral proficiency in English.
Ability to speak other languages and a basic understanding of local languages are advantageous.
Candidates must be service oriented with attention to detail.
Candidates must be able to work effectively and contribute as part of a team.
Candidates must be self-motivated and energetic.
Candidates must be well-presented and professionally groomed at all times.

Responsibilities

Maintain cleanliness standards in assigned guest rooms consistently to support guest satisfaction.
Remain alert, courteous, and helpful to guests and co-workers.
Clean guest rooms, public areas, the Executive Office, and other assigned areas.
Bring any matter affecting the interests of Novotel Hyderabad Airport to management's attention.
Coordinate and cooperate with all hotel departments to support productivity, morale, and guest service.
Interact efficiently and in a friendly manner with hotel guests and personnel.
Support the team in providing effective and efficient services.
Resolve customer queries in a timely and efficient manner.
Maintain high service standards.
Inspect room linens before placing them in rooms and return below-standard pieces to Housekeeping.
Report to work on time according to the posted schedule.
Change soiled bed linens daily and remake beds.
Follow lost-and-found procedures.
Maintain floor pantries, corridors, and fire exits according to standards.
Equip guest rooms with linen and amenities according to standards.
Respect guests' property and never remove articles from occupied rooms.

Desired Qualifications

Ability to speak other languages and a basic understanding of local languages.

Job Description

Primary Responsibilities

Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.
Ensure to remain alert, courteous and helpful to the guests and co-workers at all times.
Responsible to clean the room, the public area, Executive Office etc., and other duties as assigned.
Any matter which may effect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management.

People Management

Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Hyderabad Airport to ensure maximum cooperation, productivity, morale and guest service.
Interact with guests and personnel of the hotel in an efficient and friendly manner.
Provide effective support to the team to enable them to provide a range of effective and efficient services
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Provide high level of service standards.

Operational Management

Inspect room linens before placing in rooms and return below standard pieces to the respective person in Housekeeping.
Ensure to report to work on time and according to posted schedule.
Ensure to daily change soiled linens on beds and remake beds.
Strictly follow the lost and found procedures.
Ensure floor pantries and corridors & fire exits are as per the standards.
Responsible for equipping all rooms with linen, amenities in the guest rooms as per the standards.
No articles should ever be removed from occupied rooms. Absolute respect for guests’ property should always be exercised.

Qualifications

Knowledge and Experience

Diploma in Tourism / Hospitality Management
Fresher or Minimum 6 months to 1 year of relevant experience
Excellent reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage

Competencies

Service oriented with an eye for details
Ability to work effectively and contribute in a team
Self-motivated and energetic
Must be well-presented and professionally groomed at all times

Additional Information

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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