Shipboard Human Resources Operations Specialist

• Responsible for the employment onboarding and deployment processes for all shipboard theatrical production candidates.
• Build, distribute, and secure casting offers, as well as provide initial documentation required to work onboard Norwegian Cruise Line Holdings vessels.
• Ensure compliance with company policies regarding documentation requirements, medical clearance, and travel logistics.
• Liaise between Creative Studios by NCLH management, Shipboard PX Operations, and third-party hiring partners.

• Build and send all NCLH theatrical production offer letters. Negotiate terms of employment with agents and talent within company guidelines and policies. Ensure salaries are consistent and within ranges established by the Shipboard Compensation team.
• Schedule newly hired, returning, and replacement crew members to the rehearsal facility in Tampa and ship assignments, updating MAPS with crew movement information.
• Record and update all personal crew information, including passport, visa, and medical documentation.
• Liaise daily with crew members during the pre-employment process to ensure all items are received and approved accordingly.
• Work closely with Travel and Deployment Administrators to coordinate and confirm all logistical requirements for joining crew, including air and ground transportation, and hotel arrangements.
• Collect and verify all documentation for joining crew has been received and is compliant with international and local requirements.
• Generate all crew employment documentation, including supporting visa letters, entry letters, letters of employment, and employment agreements.
• Work closely with the medical department to ensure all potential crew members meet the requirements for shipboard employment.
• Resolve requests regarding crew scheduling and movement, as well as changes to employment contracts, extensions, vacations, medical leave, and ship assignments.
• Manage relationships between hiring managers, Theatrical Operations, Travel and Deployment Administrators, License & Documents Administrators, and other relevant departments.
• Coordinate visa compliance procedures for international crew while in rehearsal in Tampa and for vessel embarkation.
• Assist crew members in obtaining required visas for employment, including researching visa requirements by country/nationality and providing necessary documentation.
• Perform other job-related functions as assigned.

DEGREE TYPE:

• High School Diploma

• Theater, Business Administration, or Hospitality Management

• Minimum 2 years of experience in the theatrical environment, with a focus on contract administration, company management, and/or human resources.
• Experience working with high-capacity travel logistics is preferred.

• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and Microsoft Teams.
• Knowledge of or ability to learn MAPS scheduling systems to navigate and update information.
• Excellent written and verbal communication skills for effective interaction with crew, hiring partners, port agents, embassies/consulates, and HR teams (onboard and shoreside).
• Ability to shift priorities and multitask based on scheduling and business needs.
• Ability to handle and maintain confidential information.