Technical Support Analyst
Quilt Software
Technical Support Analyst
Quilt Software
Acquires and integrates specialized POS software
Quilt Software · Provo, United States · Full-time · Posted 2026-10-29
Salary: USD 19–21
Workplace: on_site
Department: 320 Product Support
About Quilt Software
Ever wondered how your favorite local shops compete with the big guys? That’s where we come in. We’re Quilt Software, providing Main Street's unsung heroes – from quirky cheese shops to family-run jewelry stores – with the tools they need to compete. Last year, we helped 14,000+ shops make over $2 billion in sales with our family of industry-specific software solutions. If you get a kick out of supporting local businesses, love great software, and want to be part of a company that’s powering Main Street, we’d love to chat. Come join us in our quest to keep local retail not just alive but thriving!
About the role
Ultimately, our Technical Support Specialists are problem solvers. As a support specialist, you will provide phone and email support to our customer base for their POS software and hardware. You will become a product expert on Quilt's software and work alongside our customers to help them run and manage their stores.
The ideal candidate will be a technical, critical thinker who understands technology and can use their knowledge to reach resolutions efficiently while providing "white-glove" customer service. We are looking for someone hungry to grow and learn.
This role is onsite in our office in Provo, UT.
Job Responsibilities
Required Skills
What We Offer
Location: Onsite Provo, UT
Salary: $19 - $21 / hour
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Notice - Employment Scams
Communication from our team regarding job opportunities will only be made by a Quilt Software employee with an @quiltsoftware.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers, or banking information. If you believe a scammer is contacting you, please mark the communication as "phishing" or “spam” and do not respond.
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Acquires and integrates specialized POS software
Quilt Software buys specialized point-of-sale (POS) software companies that serve small businesses with unique inventory needs or targeted POS requirements. It then integrates these acquired products into its QuiltOS platform, offering ongoing tools, resources, and consulting to help the retailers grow and reach more customers. Revenue comes from scaling and aligning the acquired businesses with Quilt Software's growth strategy, expanding market reach and improving operations for local independent retailers so they can compete with larger chains. Quilt Software differentiates itself by assembling a portfolio of niche POS solutions under one ecosystem (QuiltOS) and providing a combination of integration, expertise, and growth support tailored to small to mid-sized retailers. The company's goal is to help these retailers achieve sustainable growth and long-term success through coordinated acquisition, integration, and operational support.
Explore more opportunities at Quilt Software