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Compass Connections

Care and support for children and families

Case Manager

Full-TimePosted on 9/30/2026
$28.16/hr
Junior
Bachelor's
Baytown, TX, USA
In Person
No H1B Sponsorship

About the job

Requirements
  • A bachelor's degree in behavioral sciences, human services, or social services is required.
  • Fluency in English and Spanish is required.
  • One year of related experience and/or training, including experience working in crisis intervention, is required.
  • Pass a pre-employment drug screen and random drug screens throughout employment.
  • Provide proof of work eligibility status upon request.
  • Pass pre-employment and biennial criminal background checks.
  • Respond sensitively and competently to the service population’s cultural and socio-economic characteristics.
  • Work collaboratively with other staff members, service providers, and professionals.
  • Provide crisis intervention according to training provided by Compass Connections when needed to maintain a safe environment.
  • Work in a fast-paced environment and maintain emotional control and professional composure.
  • Maintain computer literacy required to meet the responsibilities of the position.
  • Work effectively without intensive supervision, both independently and as a member of a multidisciplinary team.
  • Maintain a working knowledge of Compass Connections policies and procedures.
  • Receive an annual influenza vaccination or obtain an approved medical or religious exemption, and provide proof as a new hire.
Responsibilities
  • Meet all applicable federal and state regulatory guidelines and standards.
  • Maintain a caseload in accordance with agency policies and procedures, licensing, and contract standards.
  • Participate in workshops, seminars, education programs, and other activities that promote professional growth and development.
  • Maintain the minimum number of weekly contacts with children and families.
  • Continually assess changes in behavior, circumstances, or conditions that may affect child safety.
  • Provide feedback and support to crisis line staff to ensure an appropriate response to crisis calls, address families’ needs through appropriate supports, and conduct follow-ups as needed.
  • Engage and involve children and their sponsors in the casework process.
  • Document progress children and their families or sponsors make toward risk reduction, service goals, and positive case outcomes.
  • Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and other information in accordance with agency policies, licensing, and contract requirements.
  • Participate in weekly case staffing with case managers, case aides, and contracted staff in the assigned region.
  • Work evenings, weekends, and holidays as needed or requested by the position supervisor.
  • Implement safety protocols, including evacuating with children and other staff during an emergency.
  • Maintain confidentiality in all areas of the service population and program operations.
  • Follow Compass Connections professional and ethical standards, show respect for agency staff, the service population, and community members, and comply with the required dress code.
  • Coordinate referrals, service planning, and documentation of services for the assigned caseload.
  • Act as a liaison with stakeholders, including legal providers and immigration court.
  • Accept crisis calls and provide support to families in crisis.
  • Participate in weekly face-to-face or phone supervision with the supervisor.
  • Travel frequently between locations within the office.
  • Meet deadlines required by the program supervisor and federal partners.
  • In Foster Care Programs, support, encourage, and recruit foster parents.
Desired Qualifications
  • A graduate degree from an accredited program or university in a related field is preferred.
  • Experience working in child welfare, case management, and with immigrant populations is strongly encouraged.

About the company

Compass Connections is a nonprofit provider of community-based services for children, young people, and families. Programs include foster care, residential care, family preservation, behavioral health, and support for unaccompanied children. Teams work with public agencies and caregivers to provide safe, stable, and individualized services. Compass works in child welfare and human services, responding to safety, trauma, development, family relationships, and regulatory requirements through residential settings, foster networks, community programs, and public-agency partnerships.

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