All Accor

Global hotel management, franchising, loyalty program

Club Manager

Food & Beverage Operations ManagementUpdated on Nov 11

Full-timeAlgiers, AlgeriaNo salary listedIn-person

About the Job

Requirements

Hospitality and/or food-and-beverage training, with at least 3–5 years of confirmed experience in a similar position in luxury hospitality; experience in an executive lounge is preferred.
Knowledge of Sofitel/Accor service standards and the loyalty program is highly desirable.
Ability to manage a small team and collaborate across guest relations, front office, housekeeping, and food-and-beverage teams.
Fluency in Arabic, French, and English.
Knowledge of OPERA/Micros is highly desirable.
Professional presentation and discretion when serving a demanding clientele.

Responsibilities

Participate in defining the operational concept for Club Millésime, including hours, food-and-beverage offerings by time slot, and service standards, in coordination with the Rooms Division Manager and Food and Beverage leadership.
Contribute to developing the Club Millésime access policy.
Develop technical sheets and setup standards for breakfast, afternoon goûter, and evening cocktails with the Executive Chef and Food and Beverage Manager.
Participate in recruiting and training the Club Millésime team, including waiters and station chefs.
Contribute to defining equipment, furniture, and tableware needs, and follow up on pre-opening orders.
Participate in preparing the Club Millésime operating budget, including cost per cover, amenities, and beverages, with the Rooms Division Manager.
Supervise daily Club Millésime operations, including welcoming guests, food-and-beverage service, cleanliness, and presentation throughout all opening periods.
Ensure strict application of access eligibility criteria and manage exceptions in coordination with the Front Office and Manager on Duty.
Lead, schedule, and evaluate the Club Millésime team, and provide ongoing training on Sofitel standards and service techniques.
Maintain a visible, personalized presence with VIP, suite, and ALL loyalty-program guests.
Monitor the lounge's food-and-beverage costs, including food cost, beverages, and waste, and propose adjustments when budgets deviate.
Handle Club Millésime guest feedback and complaints and follow up on service quality.
Report lounge activity indicators, including guest volume, cost per cover, and guest satisfaction, to the Rooms Division Manager.

Desired Qualifications

Experience in an executive lounge.
Knowledge of Sofitel/Accor service standards and the loyalty program.
Knowledge of OPERA/Micros.

Description du poste

Missions Principales :

Participer à la définition du concept opérationnel du Club Millésime (horaires, offre F&B par créneau, standards de service) en lien avec le Rooms Division Manager et la Direction F&B.
Contribuer à l'élaboration de la Politique d'accès au Club Millésime.
Établir les fiches techniques et les standards de mise en place (petit-déjeuner, Le Goûter, cocktail du soir) avec le Chef Exécutif et le F&B Manager.
Participer au recrutement et à la formation de l'équipe Club Millésime (Waiters/Chefs de Rang).
Contribuer à la définition des besoins en équipement, mobilier et vaisselle de l'espace, et suivre les commandes de pré-ouverture.
Participer à la construction du budget OPEX du Club Millésime (coût par couvert, amenities, boissons) avec le Rooms Division Manager.
Superviser l'ensemble des opérations quotidiennes du Club Millésime : accueil, service F&B, propreté et présentation de l'espace, sur l'ensemble des créneaux d'ouverture.
Garantir l'application stricte des critères d'éligibilité d’accès et la gestion des demandes hors standard, en lien avec le Front Office et le MOD.
Animer, planifier et évaluer l'équipe du Club Millésime, assurer la formation continue aux standards Sofitel et aux techniques de service.
Assurer une présence visible et personnalisée auprès des clients VIP, Suites et profils ALL.
Piloter le contrôle des coûts F&B du lounge (food cost, boissons, gaspillage) et proposer des ajustements en cas de dérive budgétaire.
Traiter les retours et réclamations clients relatifs au Club Millésime et assurer le suivi qualité.
Reporter au Rooms Division Manager les indicateurs d'activité du lounge (fréquentation, coût par couvert, satisfaction client).

Qualifications

Profil recherché :

Formation hôtelière et/ou F&B, expérience confirmée (3 à 5 ans minimum) sur un poste similaire en hôtellerie de luxe, idéalement en Executive Lounge.
Connaissance des standards de service Sofitel / Accor et leur programme de fidélité sont très souhaités.
Sens aigu du service d’excellence, leadership, capacité à gérer une petite équipe et à travailler en transversalité avec le Guest relation, Front Office, le Housekeeping et le F&B.
Maitrise de l’arabe, du français et de l’anglais.
Connaissance sur OPERA/Micros très souhaité.
Présentation impeccable, sens du détail, discrétion et diplomatie face à une clientèle exigeante.

Informations supplémentaires

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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