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ASSA ABLOY

Global leader in access solutions

Leiter Service-Innendienst & Vertragswesen - m/w/d

Contract ManagementUpdated on Nov 14
Full-timeNo salary listed

About the Job

Requirements

  • A completed commercial or technical vocational qualification is required; further qualification as a Fachwirt, Betriebswirt, or equivalent is preferred.
  • Leadership experience is required, ideally in inside service, contract management, or customer service.
  • Strong analytical and conceptual abilities are required, along with experience managing processes, metrics, and organizational improvements.
  • Very good knowledge of enterprise resource planning systems and a good understanding of service- and contract-related business models and processes are required.
  • Fluent spoken and written German and good English are required.

Responsibilities

  • Lead, develop, and support an experienced team of around 10 employees at the Wuppertal and Dieburg locations, creating the conditions for a high-performing, customer-focused organization.
  • Provide strategic management of the contracts department and actively advance cross-location change and standardization initiatives.
  • Further develop key performance indicator and performance dashboards, and manage the department using relevant metrics, quality targets, and business results.
  • Optimize processes throughout the contract lifecycle and promote digitization and automation of key workflows.
  • Support the team with complex contract negotiations, special solutions, and demanding customer concerns and escalations.
  • Work closely with Service Sales, field service, service management, and other departments to strengthen customer retention, service quality, and business growth.
  • Work actively with the team in daily operations and support complex contract, customer, and process issues.

Desired Qualifications

  • Further qualification as a Fachwirt, Betriebswirt, or equivalent is preferred.
  • Leadership experience in inside service, contract management, or customer service is preferred.

About the Company

ASSA ABLOY

Global leader in access solutions

ASSA ABLOY provides access solutions including mechanical locks and electronic security systems to secure doors, buildings, and identities. Its products work by combining physical locks with digital access control: mechanical locksets for doors, electronic locks and smart cylinders that can be opened via codes, cards, keys, or mobile apps, and identity solutions from HID Global that manage secure credentials and access permissions across systems. The company differentiates itself through a large, diversified portfolio of brands and products, a long track record of strategic acquisitions (such as Yale Locks and HID Global), and a global presence in over 70 countries, which lets it serve many customers and integrate hardware with software and identity management. The goal is to maintain leadership in the access-solutions market by expanding offerings, geographic reach, and coordination across physical security and identity technologies.

Company size
10,001+
Company stage
IPO
Headquarters
Stockholms kommun, Sweden
Founded
1880

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