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Starbucks

Runs coffeehouses and licenses its coffee brand

Director of Engineering - Multiple Teams

Engineering LeadershipPosted on Nov 11
Full-timeSeattle, WA, USANo salary listed

About the Job

Requirements

  • Deep expertise in retail store technology, including Point of Sale platforms, Point of Sale peripherals, payments, and order fulfillment systems.
  • Hands-on understanding of edge compute and endpoint management in distributed environments, including device provisioning, configuration management, software distribution, monitoring, and remote support across thousands of locations.
  • Strong background in API-first and integration architecture, including partner-facing APIs, event-driven integration, and enabling third-party loyalty, sales, and payments systems to integrate securely.
  • Proven track record owning a hardware and software technology roadmap, including vendor management, device certification, and lifecycle planning.
  • Demonstrated success rationalizing and converging technology platforms across business units, channels, or regions while balancing global consistency with local operating realities.
  • Experience working directly with external partners, franchisees, or licensees, managing contractual, commercial, and technical expectations.
  • Strong record of influence without authority, aligning engineering, product, operations, and business leaders around shared platforms and outcomes.
  • Ability to identify duplication, fragmentation, and platform gaps, and build a well-evidenced business case for consolidation.
  • Experience operating in fast-paced, high-impact environments with multiple competing priorities and stakeholders across time zones.

Responsibilities

  • Own the end-to-end licensee technology stack across hardware, firmware, and software, including Point of Sale, Point of Sale peripherals such as payment devices, printers, scanners, and displays, order fulfillment, edge compute, and endpoint management.
  • Serve as the accountable owner for the licensed stores technology roadmap across approximately 5,000 stores, balancing licensee needs, Starbucks standards, and total cost of ownership.
  • Lead the rationalization and convergence of store technology stacks across Company Operated, Licensed, and International markets by defining the target-state architecture, sequencing migration, and retiring redundant platforms and local variants.
  • Define and govern the API and integration strategy that enables licensees to connect bespoke loyalty, sales, payments, and reporting systems to Starbucks platforms securely, scalably, and repeatably.
  • Drive the hardware lifecycle for the licensed estate, including device certification, refresh planning, vendor and OEM partnerships, and supply and deployment readiness.
  • Establish edge compute and endpoint management standards that improve store reliability, security posture, patching, software distribution, and remote supportability at scale.
  • Partner with licensee technology leaders and the Licensed Stores business to onboard new licensees and formats, translating business commitments into technical requirements, timelines, and support models.
  • Own store-level availability, incident and problem management, release quality, and service-level performance for licensed store technology.
  • Build the business case for platform consolidation by quantifying duplication, cost to serve, and risk, and secure alignment and investment from technology and business executives.
  • Lead and develop a team of engineering managers and senior engineers, setting direction, raising the technical bar, and growing leaders.
  • Represent licensed and international store needs in enterprise technology forums, influencing Company Operated and digital roadmaps so shared capabilities work for every channel.

Desired Qualifications

  • 10+ years of experience in software, platform, or store systems engineering, with 5+ years leading engineers and engineering managers.
  • Experience leading engineering at director-level scope for store technology in retail, restaurant, hospitality, or other store-based operations at scale.
  • Experience supporting a franchise or licensed business model, including multi-tenant platforms and partner onboarding.
  • Experience leading large-scale platform migrations or Point of Sale replacements across thousands of locations.
  • Familiarity with payment security and compliance requirements such as PCI DSS and store-level security practices.
  • Strong background in modern cloud, edge, data, and integration architecture.
  • Demonstrated success hiring, developing, and retaining high-performing engineering teams.
  • Strong executive communication skills, translating technical strategy into business impact for internal leaders and external partners.
  • Breadth to lead across store, digital, platform, and enterprise systems, and to take on new scope as business priorities evolve.
  • Hands-on familiarity with Go, C#, .NET, React, Electron, and GraphQL.
  • Working knowledge of Windows, Linux, and Android environments, from cloud and enterprise services to store devices and edge endpoints.
  • Experience applying generative AI across the software development lifecycle, including AI-assisted design, coding, testing, code review, and documentation, with sound practices for quality, security, and responsible use.
  • Strong engineering fundamentals in system design, distributed systems, continuous integration and continuous delivery, DevOps, observability, security by design, and software quality.
  • Proven ability to build and scale high-performing teams, develop future leaders, and foster an inclusive, accountable engineering culture.
  • Sound financial and operational management, including budget ownership, vendor and contractor management, and capacity planning.
  • Data-driven decision making, using engineering and business metrics to set priorities, manage trade-offs, and measure outcomes.
  • Adaptability and a learning mindset, with comfort navigating ambiguity, changing priorities, and new technology.

About the Company

Starbucks

Runs coffeehouses and licenses its coffee brand

Starbucks runs coffeehouses around the world that serve espresso drinks, brewed coffee, tea, and food, and it roasts the arabica coffee its stores sell. It grew from a single Seattle shop selling beans into the world's largest coffeehouse chain, and it helped make Italian-style espresso drinks such as lattes an everyday habit in the United States. Customers order at the counter, at drive-throughs, or ahead through the Starbucks app, whose rewards program trades points for free drinks and food. The company earns money from cafés it operates itself and from fees paid by licensed stores in places such as airports and grocery stores. Starbucks was founded in 1971 and is based in Seattle.

Company size
10,001+
Company stage
IPO
Headquarters
Seattle, WA
Founded
1971

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