Instructional Design Intern

Interns at Rocket Loans gain priceless hands-on experience. Here, they learn how it feels to be in the workplace, participate in events and become a valuable member of our team. Rocket Loans is seeking an Instructional Design Intern to support the design, development, and maintenance of training materials and performance support resources for our Operations teams. As Rocket Loans continues to grow and implement new technologies, tools, and processes, this intern will help translate complex operational and technology changes into clear, engaging, and user-friendly learning content. This role offers hands-on experience in instructional design, technical writing, content development, and learning technology while partnering with subject matter experts and business stakeholders across the organization.

About the Role

• Assist in the creation, enhancement, and maintenance of training materials, job aids, micro-learnings, and change communication resources for Operations team members.
• Translate complex business processes, technology updates, and system enhancements into clear, concise, and easily understood learning content.
• Support the development of learning experiences using instructional design best practices and learning principles.
• Create performance support tools that help both new and experienced team members understand process and technology changes.
• Utilize learning development platforms such as Articulate Rise and other content authoring tools to build and update training materials.
• Leverage AI tools, including Claude, to support content development, research, and learning asset creation.
• Collaborate with instructional designers, subject matter experts, leadership, and business partners to gather requirements and validate content accuracy.
• Assist with updating and refreshing existing learning content to align with evolving business needs and technology changes.
• Contribute to the development of learning objectives, assessments, and knowledge reinforcement materials.
• Incorporate feedback from stakeholders and adapt content based on business priorities and learner needs.
• Support multiple projects simultaneously in a fast-paced, continuously evolving environment.

About You

Minimum Qualifications

• Currently pursuing a Bachelor’s degree in Instructional Design, Learning & Development, Education, Communications, Technical Writing, or a related field.
• Strong written and verbal communication skills with the ability to simplify complex information for diverse audiences.
• Foundational understanding of instructional design principles and learning concepts.
• Familiarity with creating learning objectives and organizing content for effective knowledge transfer.
• Proficiency in Microsoft PowerPoint, Word, and other common business productivity tools.
• Experience using or learning content creation and design tools such as Canva, Articulate Rise, Articulate Storyline, or similar platforms.
• Ability to manage multiple priorities and adapt to changing business needs.
• Strong attention to detail and organizational skills.
• Demonstrated ability to receive feedback, incorporate revisions, and work collaboratively with cross-functional partners.
• Interest in learning technologies, content development, and performance support solutions.
  

Preferred Qualifications

• Coursework or project experience in instructional design, learning experience design, technical writing, training development, or organizational learning.
• Experience creating training materials, job aids, process documentation, micro-learning content, or presentations.
• Familiarity with learning management systems (LMS) and e-learning authoring tools.
• Working knowledge of instructional design frameworks and methodologies.
• Experience translating technical, operational, or process-related information into clear user-facing documentation.
• Exposure to AI-powered content development tools such as Claude or similar generative AI platforms.
• Experience collaborating with stakeholders, subject matter experts, or project teams to gather requirements and develop content.
• Demonstrated creativity and curiosity around improving learner engagement and knowledge retention.
• Previous internship, academic project, leadership involvement, or extracurricular experience related to training, communications, content creation, or education.

What you’ll get 

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks. 

About us 

Headquartered in Detroit, Rocket Loans was established to create the most simple, rocket fast personal loan process. We assembled a top-notch team of individuals combining new, passionate team members with some of the best veterans from Rocket Mortgage to create the most user-friendly lending platform in the world. We have given it our best to create an experience that is best-of-breed in the personal loan industry and commit even more to continuously improving it. At Rocket Loans, you’ll build a career that helps you achieve your professional goals while helping clients get the loans they need to reach their financial goals. We’re looking for innovators and those unafraid to disrupt the status -quo. With an inclusive culture and opportunities to make a positive impact, we’re here to help you foster your career growth. 

This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time.  Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law.  The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws.  Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at [email protected].