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Hersha Hospitality Management

Manages hotels and investments for owners

Director of People Support - Human Resources

HR Generalist & Employee RelationsConfirmed live in the last 24 hours
Full-timeNorth Falmouth, Falmouth, MA, USAIn-person

About the Job

Requirements

  • A bachelor's degree in Human Resources or a related field is preferred.
  • Five to seven or more years of previous Human Resources experience is required; hospitality experience is preferred.
  • Human Resource certification and/or involvement in the local hotel HR community is preferred.
  • The work schedule may vary and include holidays and weekends.
  • The role requires standing for extended periods; walking, pushing, lifting up to 15 pounds, bending and reaching, stooping, kneeling, or crouching.

Responsibilities

  • Lead the human resources function and manage workforce complexities at the resort.
  • Execute recruitment strategies and facilitate employee relations for the hospitality team.
  • Oversee talent acquisition and compliance while supporting organizational retention goals.
  • Direct property culture through total rewards administration and professional development initiatives across operational departments.
  • Foster a positive, service-driven culture through employee relations programs, engagement initiatives, and leadership coaching for year-round and seasonal staff.
  • Oversee human resources, including talent acquisition, training, scheduling, performance management, and associate engagement, aligning with brand standards and HHM core values.
  • Lead recruitment strategy and guide hiring managers in candidate selection; manage seasonal hiring initiatives and the J1 visa student program to maintain staffing levels during peak beach season.
  • Ensure human resources policies and procedures comply with local, state, and federal regulations, including international work visa compliance.
  • Conduct and oversee internal investigations related to workplace concerns.
  • Design and implement development programs to improve service excellence and operational performance across resort departments.
  • Partner with centralized Human Resources teams to administer benefits, compensation, and compliance programs.
  • Provide guidance on payroll administration and associate support functions as needed.

Desired Qualifications

  • Hospitality-setting Human Resources experience.
  • Human Resource certification and/or involvement in the local hotel HR community.

About the Company

Hersha Hospitality Management

Manages hotels and investments for owners

HHM Hospitality Management (HHM) runs and oversees hotels for owners and investors across the United States. It provides hotel management and investment services, handling day-to-day operations, sales, marketing, and financial performance to improve profitability. The main product is the management of hotel properties on behalf of owners, with revenue coming from management fees, shared incentives based on performance, and returns from investments. HHM differentiates itself through deep industry experience, a strong leadership team, and a broad U.S. portfolio that serves both business and leisure travelers, plus a commitment to community engagement and sustainability. The company’s goal is to help property owners maximize efficiency and profitability while delivering quality guest experiences and contributing to local communities.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Philadelphia, PA
Founded
2006

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