Marriott Vacations Worldwide

Operates timeshare and resort vacation brands

Guest Services Assistant

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeKabupaten Badung, IndonesiaNo salary listedIn-person

About the Job

Requirements

Minimum HSK 4 proficiency in Mandarin.
At least one year of experience in administration, data entry, or a related field.
Proficiency in English; an additional language is required for certain positions.
Intermediate computer skills, including proficiency with Microsoft Office word-processing tools and specific knowledge of Microsoft Excel and Word.
Ability to work under pressure, manage multiple priorities, and work independently.
Ability to meet tight deadlines and targets, and to work in a team environment while interacting with all levels of the organization.
Strong organizational and attention-to-detail skills.

Responsibilities

Explain details and requirements related to attending a sales presentation to potential owners, verify that individuals meet eligibility requirements, and ensure all guests arrive at the gallery on qualification.
Support the team in ensuring the arrival date and preview date match the company system.
Make pre-arrival calls or send emails to confirm arrival and preview dates.
Coordinate with the activation team regarding changes to arrival, preview, or room upgrades.
Update the GRA/gallery regarding meet-and-greet arrangements for the check-in process.
Provide passport forms to guests during check-in or at preview time.
Welcome guests on arrival and requalify them to ensure all data is valid.
Make reminder calls to ensure guests attend the preview on time.
Provide information about the area and facilities and ensure guest satisfaction.
Anticipate guest needs and build rapport.
Address guest complaints and escalate them to the manager when needed.
Ensure compliance with health and quality standards.

Explain details and requirements related to attending a sales presentation to potential owners and verify that individuals meet eligibility requirements. Make sure all guests come to the gallery on Qualification.

JOB SPECIFIC TASKS

Support a team to make sure the arrival date & preview date are the same with the company system
Make a Pre-Arrival call or email to confirm the arrival date & preview date
always coordinate with the activation team for any changes in arrival, preview, or room upgrade.
update the information to GRA/gallery regarding meet & greet on check-in process
provide passport form to guest on check-in process or preview time
welcoming guests on arrival & requalified to ensure all data valid
make friendly reminder call to make sure the preview on time
provide information area & facilities, make sure guest on satisfaction.
anticipate guest needs & build rapport with guest
address guest complaints & escalate to the manager when needed.
Ensure Compliance with health & quality standards

CANDIDATE PROFILE

Minimum of HSK 4 of Mandarin proficiency
Minimum of one (1) year of experience in administration, data entry, or a related field.
Proficiency in English (additional language required for certain positions)
Intermediate computer with proficiency in the use of Microsoft Office computer word-processing skills with specific knowledge of Microsoft Excel and Word
Ability to work under pressure, manage multiple priorities, and be a self-starter.
Ability to work within tight deadlines and meet targets. Proven ability to work in a team environment and interact with all levels of the organization.
Excellent organizational and attention to detail skills.

COMPETENCIES - Fundamental competencies required for accomplishing basic work activities

Analytical Skills

Learning

Administration

Organization

Personal Attributes

Integrity
Positive Demeanor
Dependability
Stress Tolerance
Adaptability/Flexibility
Presentation

Communications

Listening
Communication
English Language Proficiency
Applied Reading

Interpersonal Skills

Diversity Relations
Teamwork
Interpersonal Skills

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

About the Company

Marriott Vacations Worldwide

Operates timeshare and resort vacation brands

Marriott Vacations Worldwide focuses on vacation ownership and resort experiences across a diverse portfolio of brands. It operates vacation ownership programs and runs or collaborates with more than 100 resorts worldwide, employing staff who guide guests and share local cultures. The product works through timeshare-style ownership and resort stays, with associates helping guests plan trips, share information about destinations, and ensure smooth experiences. The company differentiates itself through a strong culture built on care, collaboration, integrity, and customer-centric decision-making, framed by the MVWay and a focus on treating associates well so they can better serve customers. Its goal is to deliver unforgettable vacation experiences, help people pursue fulfilling lives, and grow its associate network while expanding its presence globally.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Orlando, FL
Founded: 1984

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