Bump Health

Sells pregnancy gift boxes and breast pumps

Customer Outreach Specialist

Customer SuccessConfirmed live in the last 24 hours

Full-timePeoria, IL, USA$36.5k - $37.5kIn-person

About the Job

Requirements

The role requires 1–2 years of experience in customer service, outreach, or sales.
The candidate must have excellent written and verbal communication skills.
The candidate must have strong listening skills and be able to empathize with diverse customer needs.
The candidate must be comfortable using CRM systems and digital communication tools.
The candidate must be self-motivated, reliable, and able to work in a fast-paced environment.
The candidate must have a passion for supporting moms, parents, and families.

Responsibilities

Proactively engage with customers by phone to build relationships and ensure satisfaction.
Provide education and guidance on the company's services, products, and programs.
Identify customer needs and connect customers with appropriate resources or solutions.
Collect and relay feedback to internal teams to improve the customer experience.
Accurately track interactions and outcomes in the CRM system.
Collaborate with Customer Success and Operations teams to deliver a seamless experience.
Meet and exceed outreach goals, response times, and customer satisfaction targets.

Desired Qualifications

Healthcare or wellness experience is a plus.

Customer Outreach Specialist

Bump Health · Peoria, United States · Full-time · Posted 2025-09-23

Salary: USD 36,500–37,500

Workplace: on_site

Department: Marketing

Description

About Bump Health

Bump Health is on a mission to make healthcare more accessible, affordable, and empowering for moms and families. We deliver personalized care, resources, and products designed to support families through every stage of the parenting journey. Our team is passionate, collaborative, and dedicated to making a positive impact in people’s lives.

The Role

As a Customer Outreach Specialist, you’ll be the friendly, proactive voice of Bump Health reaching out to current and prospective customers to share resources, answer questions, and ensure they feel supported every step of the way. This role is ideal for someone who is people-oriented, empathetic, and energized by meaningful conversations.

Requirements

Proactively engage with customers via phone to build relationships and ensure satisfaction.
Provide education and guidance on Bump Health’s services, products, and programs.
Identify customer needs and connect them with the right resources or solutions.
Collect and relay feedback to internal teams to improve customer experience.
Track interactions and outcomes in the CRM system with accuracy and attention to detail.
Collaborate with the Customer Success and Operations teams to deliver a seamless experience.
Meet and exceed outreach goals, response times, and customer satisfaction targets.

Qualifications

1–2 years of experience in customer service, outreach, or sales (healthcare or wellness experience is a plus).
Excellent communication skills (written and verbal).
Strong listening skills and the ability to empathize with diverse customer needs.
Comfortable using CRM systems and digital communication tools.
Self-motivated, reliable, and able to thrive in a fast-paced environment.
Passion for supporting moms, parents, and families.

Benefits

Mission-driven work with a growing health company.
Competitive compensation and benefits package.
Opportunities for growth and advancement.
A supportive, collaborative team that celebrates impact and innovation.

Apply

Apply at Bump Health

About the Company

Bump Health

Sells pregnancy gift boxes and breast pumps

Bump Health sells pregnancy and early parenthood products through an online store and subscription services, while its medical business supplies breast pumps to eligible insured customers. Bump Boxes packages personal care items and maternity essentials, and Bitsy Boxes curates baby products under the same company. Retail customers pay for individual products, gift boxes or recurring deliveries, while the medical team verifies insurance and works with clinicians to arrange eligible orders. The company also sells Glow Organics skincare and branded wellness products, and ships approved medical equipment directly to customers. Bump Health is headquartered in Peoria, Illinois.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Peoria, IL
Founded: Not listed

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