Shift Lead

Job Description

Ready to Take the Next Step Into Leadership?

Domino’s is hiring dependable, motivated Shift Leads to help guide our team and keep the store running smoothly.

This is a hands-on leadership position. As a Shift Lead, you’ll work alongside the team while helping direct the shift, maintain high standards, solve problems, and create a positive, productive work environment.

You’ll still help customers, make pizzas, clean, stock, and support daily operations — but you’ll also begin taking responsibility for the performance of the shift and the team around you.

Previous management experience is helpful, but not always required. We’re willing to train the right person who brings a strong work ethic, positive attitude, reliability, and a willingness to lead.

Pay

• Starting pay: $16.50–$17.50 per hour
• Starting rate may vary based on experience, availability, and qualifications
• Opportunities for advancement and increased responsibility

What You’ll Do

As a Shift Lead, you’ll help lead day-to-day store operations during assigned shifts, including:

• Lead by example and set the pace for the team
• Work alongside team members during busy periods
• Help direct team members and keep everyone focused on shift priorities
• Assist customers at the front counter and pickup window
• Provide friendly, professional customer service
• Handle customer concerns calmly and professionally
• Take and process orders accurately
• Prepare pizzas and other menu items according to Domino’s standards
• Monitor food quality, order accuracy, and service speed
• Help maintain a clean, organized, and safe store
• Delegate cleaning, stocking, and operational tasks
• Follow up to ensure assigned tasks are completed
• Coach team members on proper procedures and performance expectations
• Help train and support new team members
• Manage workflow and adjust priorities during busy periods
• Support a positive, respectful, and accountable team environment
• Follow and help enforce company policies, food safety standards, and operating procedures
• Assist with cash handling and shift accountability
• Communicate important shift information to store management
• Support the management team with daily store operations

What We’re Looking For

Strong Shift Leads are:

• Positive and professional
• Dependable and punctual
• Comfortable taking responsibility
• Willing to lead by example
• Calm under pressure
• Able to communicate clearly and respectfully
• Comfortable giving direction to others
• Willing to address problems instead of ignoring them
• Organized and efficient
• Able to multitask in a fast-paced environment
• Focused on customer service, food quality, cleanliness, and results
• Willing to step in and help wherever needed
• Able to manage emotions and make good decisions during challenging situations
• Motivated to learn and grow into higher levels of leadership

Basic Qualifications

• Must meet applicable minimum age requirements for the position
• Must be legally authorized to work in the United States
• Previous restaurant, retail, customer service, or leadership experience is helpful but not always required
• Ability to communicate clearly with customers, team members, and management
• Basic math and cash-handling skills
• Ability to use computers, touchscreens, phones, and basic workplace technology
• Reliable attendance and punctuality
• Ability to work scheduled shifts, including evenings, weekends, and holidays based on store needs
• Willingness to learn and follow Domino’s standards, policies, and procedures

Leadership Expectations

As a Shift Lead, you are expected to:

• Set a strong example through your attitude, effort, and behavior
• Treat team members and customers with respect
• Take ownership of problems and help find solutions
• Give clear direction and follow up on assigned tasks
• Maintain composure during busy or difficult situations
• Hold yourself and others accountable to store standards
• Communicate concerns to management promptly
• Help create a workplace where team members can succeed
• Protect the customer experience
• Take pride in the performance and condition of the store

Physical & Work Requirements

This is an active, hands-on leadership position. Shift Leads must be able to:

• Stand and walk for extended periods
• Work in a fast-paced restaurant environment
• Bend, reach, crouch, and move throughout the store
• Use hands frequently for food preparation, cleaning, order entry, and other tasks
• Lift and carry up to 50 pounds as needed
• Stock ingredients and supplies
• Work around hot ovens and food preparation equipment
• Experience temperature changes between work areas and the walk-in cooler
• Perform repetitive tasks while maintaining speed, accuracy, and quality

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Why Join Domino’s?

• Starting pay of $16.50–$17.50 per hour
• Hands-on leadership experience
• Comprehensive on-the-job training
• Opportunity to build real management skills
• Fast-paced, team-oriented environment
• Clear opportunities for advancement
• Develop skills in leadership, customer service, operations, and team performance
• Potential career progression into Assistant Manager, General Manager, and beyond

Many successful Domino’s leaders started in entry-level store positions. A Shift Lead role is a great opportunity to take your first step into management, build real leadership experience, and grow with the business.

Ready to Lead?

If you’re dependable, positive, willing to work hard, and ready to take ownership of a shift, we’d love to meet you.

Apply today and take the next step in your leadership journey with Domino’s!

Qualifications

Additional Information