Currently enrolled in or a recent graduate of a Bachelor's or Associate's degree program in Information Technology, Computer Science, Computer Engineering, or a related field.
Basic understanding of computer hardware, Windows, macOS, Linux, and networking concepts including LAN/WAN and VPN.
Familiarity with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Ability to lift and carry equipment weighing up to 30 pounds and occasionally crawl under desks to access equipment.
Responsibilities
Provide first-level technical support to employees for hardware, software, and network-related issues via phone, email, or in person.
Assist with the installation, configuration, deployment, and maintenance of computers, printers, mobile devices, and other IT equipment.
Help maintain and monitor IT infrastructure systems, perform software updates, and conduct system backups.
Log, troubleshoot, and resolve technical issues, escalating complex problems to senior IT personnel as needed.
Assist in maintaining accurate inventory of IT assets and documenting system configurations, processes, and troubleshooting steps.
Participate in IT projects such as system upgrades, migrations to cloud services, and application development tasks under guidance.
Create, modify, and remove user accounts in systems such as Active Directory, Google Admin, and Office 365.
Desired Qualifications
Knowledge of programming or scripting languages such as Python, Java, or JavaScript.
Knowledge of cloud platforms such as AWS or Azure.
Position Title: IT Intern
Department/Section: Technology
Supervisor: CIO / Building and Grounds Director
SUMMARY OF FUNCTION:
The IT Intern will assist our Information Technology department with daily operations, troubleshooting technical issues, and supporting various IT projects. This position offers hands-on experience in a professional environment, allowing the intern to apply classroom knowledge and develop practical skills in a corporate setting.
Key Responsibilities
Technical Support: Provide first-level technical support to employees for hardware, software, and network-related issues, via phone, email, or in person.
Hardware and Software Management: Assist with the installation, configuration, deployment, and maintenance of computers, printers, mobile devices, and other IT equipment.
System Maintenance: Help maintain and monitor IT infrastructure systems, perform software updates, and conduct system backups.
Troubleshooting: Log, troubleshoot, and resolve technical issues, escalating complex problems to senior IT personnel as needed.
Documentation and Inventory: Assist in maintaining accurate inventory of IT assets and documenting system configurations, processes, and troubleshooting steps.
Project Assistance: Participate in IT projects such as system upgrades, migrations (e.g., to cloud services), and application development tasks under guidance.
User Account Management: Create, modify, and remove user accounts in systems like Active Directory, Google Admin, or Office 365
Qualifications and Skills
Education: Currently enrolled in or a recent graduate of a Bachelor's or Associate's degree program in Information Technology, Computer Science, Computer Engineering, or a related field.
Technical Knowledge:
Basic understanding of computer hardware, operating systems (Windows, macOS, Linux), and networking concepts (LAN/WAN, VPN).
Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Knowledge of programming/scripting languages (e.g., Python, Java, JavaScript) or cloud platforms (e.g., AWS, Azure) is a plus, depending on the role's focus.
Soft Skills:
Strong problem-solving and analytical skills.
Excellent verbal and written communication skills.
Ability to work independently and collaboratively in a team environment.
Eagerness to learn, a positive attitude, and a strong work ethic.
Attention to detail and strong organizational skills.
Physical Requirements
Ability to lift and carry equipment (up to 30 lbs.) and occasionally crawl under desks to access equipment