Full-Time
Technical CSR I
Posted on 1/15/2025
Global Payments
10,001+ employees
Payment technology and software solutions provider
Entry, Junior
Salt Lake City, UT, USA
- High School diploma or equivalent required.
- Preferred typing speed of 40+ WPM
- Minimum of one year of work experience in a medical office or call center environment, Customer Service, IT, or Support desk role.
- Basic computer skills and ability to troubleshoot multiple browsers
- Must be available to work an 8-hour shifts Mon-Fri between 6am-6pm MST.
- Ability to analyze information and use logic to address client issues and problems.
- Excellent verbal and written communication skills, particularly phone and email correspondence.
- Ability to listen to and understand client issues and respond appropriately.
- Personal track record of being thorough, courteous, and responsive in customer service.
- Ability to work through difficult or emotional customer situations.
- Ability to assist with development and maintenance of help tools for AdvancedMD users (e.g., knowledge base articles).
- Professional in appearance and attitude.
- Ability to work independently and as part of a team.
- Preferred typing speed of 40+ words per minute.
- Learn and master the AdvancedMD Software-As-A-Service (SAAS) suite and grow knowledge continually.
- Answer client software inquiries via phone, chat, and email.
- Identify potential software bugs and document the steps to reproduce them.
- Troubleshoot and research problems and leveraging knowledge base and technical manuals.
- When necessary, collaborate with Subject Matter Experts to help determine best-possible outcomes.
- Maintain records daily for each customer interaction.
- Embody the culture of client success and owning the client experience.
- Own your contribution to the team.
- Preferred typing speed of 40+ words per minute.
Global Payments provides payment technology and software solutions to a variety of clients, including financial institutions and retailers. Their services enable businesses to accept payments both online and in-person, manage transactions, and enhance operational efficiency. The company offers end-to-end payment processing, connecting to over 680 million cards and providing open APIs for customized commerce solutions. This helps businesses streamline payment processes and improve customer experiences. Global Payments generates revenue mainly through transaction fees charged to merchants, as well as from software solutions and services like fraud prevention and data analytics. The company stands out by fostering an inclusive workforce and forming partnerships to meet the specific needs of its clients. Their goal is to support businesses in growing and managing their operations effectively in the global commerce market.
Company Stage
IPO
Total Funding
N/A
Headquarters
Atlanta, Georgia
Founded
1967
Simplify's Take
What believers are saying
- AI integration in fraud detection enhances Global Payments' real-time fraud prevention capabilities.
- The rise of BNPL services offers new opportunities for flexible payment solutions.
- E-commerce growth in emerging markets opens avenues for Global Payments' service expansion.
What critics are saying
- Social commerce platforms could disrupt traditional payment processing models, impacting market share.
- The acquisition of AdvancedMD may reduce revenue and presence in medical office software.
- Leadership changes with Robert Cortopassi as COO could lead to strategic misalignments.
What makes Global Payments unique
- Global Payments offers a comprehensive ecosystem for online and in-person payment solutions.
- The company provides open APIs for customized commerce solutions, enhancing client flexibility.
- Global Payments emphasizes an inclusive workforce to drive innovation and future commerce.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Mental Health Support
Paid Vacation
401(k) Retirement Plan
401(k) Company Match
Employee Stock Purchase Plan
Paid Holidays