Customer Success Engineer

The Revenue Org

The Revenue pillar of Pave includes our Customer Success, Marketing, Partnerships, Revenue Operations, Sales, and Strategy teams. This community drives business growth and ensures every Pave client achieves transformative results with compensation intelligence.

Our go-to-market engine operates at the intersection of strategy and execution, moving prospects from initial discovery to scaled implementation across enterprise organizations. The sales team partners closely with compensation leaders to identify strategic opportunities, while customer success ensures clients maximize ROI through our complete platform suite - from benchmarking and band creation to merit cycles and total rewards communication.

The rev ops team optimizes our entire client lifecycle using data-driven insights, while marketing translates complex compensation challenges into clear value propositions. Our partnerships team expands Pave's ecosystem reach through strategic HRIS and financial system integrations.

Over the next year, our focus centers on accelerating growth in the enterprise segments while deepening client relationships through expanded use cases. We're seeking revenue professionals who are passionate about solving complex compensation challenges and driving measurable business impact for the world's most innovative companies.

The Customer Success Engineering Team @ Pave

You’ll become a Pave product and compensation expert and you’ll use that expertise to support a team of ~8 Customer Success Engineers. You’ll make sure customers get implemented, get value from our products quickly, and tee them up for a healthy, long-term relationship with Pave.

You’ll do this in partnership with the Account Management team, the Sales team, the Product and Engineering teams to ensure our customers are successful.

What You'll Do

• Lead and develop a team of Customer Success Engineers who serve as the primary technical interface between Pave and Customers
• Establish best practices, playbooks, configuration consistencies and operational processes to scale the CSE function while maintaining service quality
• Partner with Sales, Support, Marketing, Account Management and R&D teams to coordinate customer implementations, ensure successful product adoption, and be the voice of the customer
• Act as an escalation point for critical customer issues, working with technical teams to develop and implement timely resolutions
• Onboard and coach new team members to ensure success during their ramp period; drive down the time for a CSE to be fully ramped. 
• Work strategically with leaders to think about how we might scale the whole CSE service model while not compromising on customer satisfaction.
• Provide 1:1 coaching and feedback to all team members based on their performance, customer interactions and recorded customer calls; uplevel skills across the team

What You'll Bring

• 5+ years of experience in a technical customer-facing role.
• 1-3 years of management experience leading technical teams in a fast-paced environment
• Strong technical aptitude with the ability to understand complex systems and communicate technical concepts to diverse, global audiences
• Ability to train and onboard new employees and ensure there are clear expectations set and managed to for new team members
• Exceptional problem-solving skills with a focus on balancing customer needs, business priorities, and technical feasibility
• Track record of building and scaling processes that enhance team efficiency and customer outcomes
• Experience with enterprise SaaS implementations and client relationship management
• Experience with HR tech is a plus

Compensation, It's What We Do.

Salary is just one component of Pave's total compensation package for employees. Your total rewards package at Pave will include equity, top-notch medical, dental, and vision coverage, an unlimited PTO policy, and many other region-specific benefits. Your level is based on our assessment of your interview performance and experience, which you can always ask the hiring manager about to understand in more detail. This salary range may include multiple levels.

The targeted cash compensation for this position is (level depends on experience and performance in the interview process):

$166,000 - $186,000