Baker Hughes

Makes oilfield equipment and gas turbines

Digital Technology Senior Specialist - Application Operations Engineering

Enterprise ApplicationsConfirmed live in the last 24 hours

Full-timeHouston, TX, USANo salary listedIn-person

About the Job

Requirements

A bachelor's degree in Computer Science or a STEM major (Science, Technology, Engineering, and Mathematics) is required, along with a minimum of 6 years of professional experience.
Experience with agile or iterative project methodology such as Scrum is required; experience using agile project management tools such as JIRA or Rally is preferred.
ITIL certification is required.

Responsibilities

Manage a vendor support team of technical and functional experts and interact directly with other cross-functional support teams to resolve production application issues in a timely manner.
Work with business and IT leaders and users to prioritize critical issues and work toward resolution.
Ensure conformance to generic ERP Operations support standards and practices.
Coach and monitor contingent staff in ERP Operations support standards and practices.
Manage internal IT processes, including the Change Control Board, patch application testing, and coordination and communication for outages.
Conduct performance and operations reviews for leadership and stakeholders using established Service Delivery metrics, and own those metrics.
Own and be responsible for reducing open cases, root-cause analyses, recurring issues, service-level agreement issues, and turnaround time.
Work with cross-profit-and-loss teams to ensure system availability and minimize planned and unplanned outages.
Work with the IM Risk and Security team to ensure SOX and controllership requirements are met, including policies, standards, and documentation, and ensure ERP compliance.
Serve as a domain and ERP expert and drive operational excellence and stabilization of Operations into the OM process area.
Guide and direct the team in OM and Supply Chain areas, using expertise to help the team overcome roadblocks.
Build relationships with multiple stakeholders, including IM owners, business points of contact, support teams, and end users, and maintain regular contact with functional stakeholders through meetings.
Act as the single point of contact for escalations, ensure they are addressed appropriately, and communicate continuously.
Receive and resolve Voice of the Customer feedback and relay it to leadership.
Partner with P&L and lead mandatory compliance, productivity, and business initiatives beyond day-to-day operations.
Collaborate across the IM Operations team and lead initiatives as part of the Grid Solutions Application Support team, as required.
Maintain relationships with peers and vendors to integrate the program into the overall Grid Solutions strategic organization objectives and activities.

Desired Qualifications

Previous experience managing cross-functional operations or initiatives and challenging stakeholders.
A global mindset and ability to manage and collaborate across a broad and diverse set of customers and stakeholders.
Ability to identify and analyze technical risks and impacts quickly, define alternatives, and prioritize actions to remove roadblocks.
Experience with Operations management methodologies and their effective use for business benefits.
Ability to provide status updates at all organizational levels according to a communication plan.
Significant customer-facing experience.
Ability to coach and train, and motivate a team to adopt standards and methodologies.
Extensive experience solving challenging technical issues in a high-pressure environment.
Strong written and oral communication skills.
Analytical, creative, and business-focused problem-solving ability.

Join our Baker Hughes – Oracle Application Engineer

The Oracle team is seeking an experienced Oracle Application Engineer knowledgeable of Manufacturing Inventory and Planning domain areas, including ITEM BOM PLANNING WIP and INVENTORY Oracle modules.

Fuel your passion

The role is responsible to be the Oracle MFG & Planning team contact person in the US timezone, contribute to the Oracle ERP implementation initiatives, delivering functional enhancements and supporting day‑to‑day operational activities to ensure the reliability and performance of Baker's Oracle Blueprint.

Partner with the best

As an Oracle Application Engineer you will:

Manage a vendor support team of technical and functional experts, interacting directly with other
cross-functional support teams for timely resolution of production application issues
Work with business / IT leaders and users for prioritization of critical issues and work towards
resolution
Ensure conformance to generic ERP Operations support standards / practices
Coach / monitor contingent staff in ERP Operations support standards / practices
Responsible for internal IT processes like Change Control Board, patch application testing,
coordination and communication for outages etc.
Conduct performance and Ops reviews for the leadership and stakeholders (IM and Functional)
by using and owning established Service Delivery metrics
Own and be responsible for Open cases reduction, RCAs and recurring issues reduction, SLAs,
TAT
Work with cross P&L teams ensuring system availability and minimal planned and unplanned
outages
Work with IM Risk and Security team and ensure all the SOX and controllership requirements are
met including policies, standards and documents and the ERP is compliant
Serve as domain and ERP expert and drive / be accountable for operational excellence as well as
stabilization of Operations into OM process area
Should be able to guide and direct the team in OM and Supply chain areas utilizing his/her
expertise and assisting the team for any roadblocks
Build strong team relationships with multiple stakeholders including IM owners, business SPOCS,
support teams, and end users. Stay connected with functional stakeholders through regular
meetings
Act as single point of contact for escalations ensuring they get addressed appropriately with
continuous communication
Receive and resolve Voice of the Customer (VOC) feedback and pass on to leadership
Partner with P&L and help carve out and lead mandatory compliance, productivity and business
required initiatives going beyond day-to-day operations
As required, collaborate across IM Operations team and lead initiatives as a part of Grid Solutions
Application support team
Maintain effective relationships with peers and vendors to integrate the program into the overall
Grid Solutions strategic organization objectives and activities

To be successful in this role you will:

Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math). A minimum 6 years of professional experience.
Experienced with agile/iterative project methodology such as Scrum, preferably with experience using agile project management tools such as JIRA or Rally
ITIL certification

Desired Qualifications:

Business Acumen:

Previous experience in the management of cross-functional operations / initiatives and tough stakeholders
Global mindset, ability to manage and collaborate across a broad and diverse set of customers and stakeholders
Ability to quickly identify and analyze technical risks and impacts; define alternatives and
prioritizations to remove roadblocks
Proven experience with Operations management methodologies and effective usage for business
benefits
Provides status updates at all levels of the organization according to the communication plan
Significant customer facing experience

Leadership:

Ability to coach & train, motivate team to adopt standards & methodologies

Personal Attributes:

A technical engineer, with extensive experience in solving challenging issues in high pressure
environment
Demonstrated strong written and oral communication skills; Highly motivated, self-starter
Analytic, creative and business focused problem solve

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input.

Join us, and you can expect:

Contemporary work-life balance policies and wellbeing activities
Comprehensive private medical care options
Safety net of life insurance and disability programs
Tailored financial programs
Additional elected or voluntary benefits

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

The Baker Hughes internal title for this role is: Digital Technology Senior Specialist - Application Operations Engineering

About the Company

Baker Hughes

Makes oilfield equipment and gas turbines

Baker Hughes makes equipment and runs field services for oil and gas producers, LNG plant operators, pipeline companies and industrial power users. Its products cover the whole gas chain, from drill bits and well completions to the compressors and turbines that chill natural gas into liquid for export. Its oilfield arm drills, completes and maintains wells, while its industrial arm designs, builds and services turbomachinery, valves and monitoring software. It earns money from equipment sales, project work and long-term service agreements that keep installed machines running. The current company formed in 2017 when Baker Hughes combined with GE's oil and gas business, and it is based in Houston.

Company size: 10,001+
Company stage: IPO
Headquarters: Houston, TX
Founded: 1972

Recently Posted Jobs

Explore more opportunities at Baker Hughes

See more jobs