Artist Support Associate

Posted on 4/25/2024

Sony Music Entertainment

Sony Music Entertainment

5,001-10,000 employees

Global music production and artist support


New York, NY, USA

Required Skills
  • Experience using Zendesk or other ticketing systems.
  • Knowledge of the digital music industry, with prior experience using digital services, distributors, and marketing platforms.
  • Excellent customer support and client-facing skills.
  • Strong verbal, written, and interpersonal communication skills.
  • Organized and methodical with the ability to manage a large workload.
  • Fluency in Spanish and/or Portuguese is a plus.
  • Genuine love for music!
  • Serve as the first point of contact for the AWAL Core members on their individual campaigns and release setup.
  • Help artists using the in-house AWAL tools like our Uploader, the Analytics tools, and the AWAL app.
  • Support the artists and labels with the quality control process for their new releases.
  • Answer questions coming in from the artists on the day-to-day running of their business (80% of your time).
  • Work with more senior members of the team to develop internal training tools.
  • Look for exciting upcoming projects in the roster and share with the A&R team.

Sony Music Entertainment

Sony Music Entertainment


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Company Stage


Total Funding



New York, New York



Growth & Insights

6 month growth


1 year growth


2 year growth



You join an inclusive, collaborative and global community where you have the opportunity to fuel the creative journey

A modern office environment designed to foster productivity, creativity, and teamwork

An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching

Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition and student loans

We invest in your professional growth & development

Time off for a winter recess