Full-Time
Private Investigator
Company Vehicle Provided
PhotoFax
51-200 employees
Insurance claims investigations
No salary listed
Pontiac, MI, USA
In Person
Occasional regional travel and overnight stays may be required.
Bachelor's, Associate's
 Security & Protective Services |
|---|
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- A high school diploma is required.
- An associate's or bachelor's degree in Criminal Justice, Criminology, or Law Enforcement is preferred.
- A valid driver's license is required.
- Applicants must have a clean driving record with minimal infractions.
- Applicants must currently reside in the greater Pontiac, Michigan or Detroit, Michigan area.
- Applicants must be flexible to work any day of the week, including weekends and holidays.
- Applicants must be willing to travel, including occasional overnight stays.
- No previous experience is necessary; the company provides training and licensing.
- Monitor, pursue, and document individuals covertly using a company-issued customized surveillance vehicle.
- Participate in pre- and post-surveillance briefings with the case manager to discuss objectives, surveillance tactics, and case details.
- Prepare detailed reports on daily case observations.
- Upload obtained video evidence to the company database.
- Travel regionally as needed in the company-issued vehicle.
- Experience that supports future opportunities in investigations, law enforcement, or upper claims management.
- Hands-on training with experienced investigative trainers.
PhotoFax is a surveillance and investigation company. It conducts field surveillance, background and records research, and related investigations for insurance and legal matters. Its clients include insurers, third-party administrators, self-insured organizations, and counsel handling workers compensation or liability claims. The company coordinates case intake, field investigators, desktop research, evidence handling, report preparation, quality review, scheduling, and client communication. Work spans field investigation, surveillance, research, case management, report writing, quality, sales, and operations.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Rochester, New York
Founded
1988
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Simplify's Take
What believers are saying
- PhotoFax updated careers pages in 2026, signaling active demand for investigators.
- Car IQ said PhotoFax runs over 130 fraud-investigation vehicles, showing operational scale.
- Rochester posted August 2026 Dallas/Fort Worth openings, indicating continued client demand.
What critics are saying
- Indeed reviews on June 21, 2025 call out very high turnover.
- Hiring across Dallas, Denver, and Allentown suggests constant field-staff replacement.
- Privacy-law tightening against covert surveillance could cripple PhotoFax's core claims-evidence business.
What makes PhotoFax unique
- PhotoFax has specialized in nationwide insurance-fraud surveillance since 1988.
- All investigators use custom surveillance vans, reducing downtime and exposure.
- Fast Track training funds CFE certification, strengthening investigator retention and credibility.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Paid Vacation