Zendesk Specialist
About the job
- A bachelor's degree in Information Technology, Computer Science, Information Systems, Business Analytics, or a related field is required.
- Two to five years of experience in Customer Service Systems, CRM Administration, Technical Operations, System Support, or related roles is required.
- Hands-on experience administering customer service platforms such as Zendesk or similar ticketing and customer relationship management systems is required.
- Familiarity with customer service workflows, ticket lifecycle management, and operational processes is required.
- Experience managing user access, system configurations, workflow automation, and system maintenance activities is required.
- Experience extracting and analyzing system data for reporting and operational insights is required.
- Strong problem-solving skills and the ability to troubleshoot system and workflow issues are required.
- Lead the end-to-end setup of new operational systems, including ticketing platforms, telephony entities, and customer relationship management environments; configure systems, map data, implement integrations, and deploy them.
- Administer core customer experience systems daily, including ticketing, telephony/voice over Internet Protocol, and customer relationship management platforms such as Zendesk.
- Monitor ticketing workflows, automation rules, user access permissions, system configurations, and operational performance, while supporting data extraction and reporting requirements.
- Develop and maintain automation solutions, scripts, and system workflows to streamline operational processes and improve departmental efficiency.
- Own core customer experience tools, including ticketing, telephony/voice over Internet Protocol, customer relationship management, and help desk platforms, and ensure seamless integrations through application programming interfaces, webhooks, and third-party services.
- Extract, analyze, and validate system data, logs, and operational metrics to measure performance, identify improvement opportunities, and support business decision-making.
- Continuously evaluate customer service workflows, system utilization, and operational processes, and recommend enhancements to improve efficiency, scalability, and user experience.
About the company
Zeal Group operates as a group of regulated financial institutions and trading-technology businesses. It provides multi-asset trading platforms, execution, liquidity, market data, and related services for retail and institutional participants. In practice, technology and commercial teams operate alongside risk, compliance, operations, finance, and customer support. The profile is Zeal Group and avoids implying that trading products are suitable for every user. Roles span software engineering, product, dealing, quantitative work, compliance, sales, marketing, and business operations.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
London, United Kingdom
Founded
2017
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Simplify's Take
What believers are saying
- H1 2026 revenue hit €121.8 million, ZEAL's highest first-half result ever.
- May 2026 AGM increased the basic dividend, signaling management confidence and cash-flow strength.
- August 2026 management hired York Scheunemann as Vice President Games, deepening product expansion execution.
What critics are saying
- Jackpot-driven demand remains volatile; Q1 2026 growth still depended on favorable jackpot conditions.
- UK prize-draw expansion faces licensing, consumer-protection, and advertising scrutiny after the July 2026 acquisition.
- ZEAL's core lottery business concentrates risk; a German rule change would crush cash generation quickly.
What makes Zeal Group unique
- ZEAL Network SE dominates German online lotteries through LOTTO24 and Tipp24, plus charity raffles.
- Its 2026 product mix includes Dream House Raffle, Dream Car Raffle, and virtual slots.
- July 2026 SevenCanyon acquisition gives ZEAL direct entry into the UK prize-draw market.
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Benefits
Health Insurance
Vision Insurance
Life Insurance
Meal Benefits
Performance Bonus
Remote Work Options