Premium Travel Lifestyle Manager - Arabic Speaking
About the job
- Minimum 3+ years’ experience in luxury leisure travel, concierge, or tour operating.
- Proven experience creating tailor-made itineraries for high-net-worth clients.
- Strong background in flight-inclusive travel and global distribution systems; Amadeus is preferred.
- Experience negotiating with premium suppliers and managing complex bookings.
- Fluent in Arabic and English with professional working proficiency.
- Excellent knowledge of global luxury destinations and suppliers.
- Strong understanding of affluent customer expectations and luxury service delivery.
- Commercial awareness and ability to sell and upsell.
- Ability to work in a fast-paced environment with strong organization, attention to detail, and adaptability.
- For remote or hybrid work, maintain a secure home office at the confirmed address, free from background noise or other distractions, and meet the minimum internet speeds, which are checked during recruitment and again upon joining.
- Serve as the dedicated travel partner and single point of contact for a portfolio of high-net-worth clients, providing personalized and discreet service and building trusted, long-term relationships.
- Design and manage bespoke luxury travel itineraries across global destinations.
- Handle complex travel requests, changes, and issues efficiently and discreetly.
- Maintain accurate, real-time system updates and booking documentation.
- Provide professional service in Arabic and English while applying cultural awareness and understanding of Middle Eastern cultural norms, privacy expectations, and travel preferences.
- Advise clients on premium destinations, luxury hotels, private experiences, and halal-friendly travel options.
- Identify opportunities to upsell and cross-sell additional services.
- Negotiate and manage bookings with airlines, hotels, destination management companies, and luxury travel partners.
- Secure VIP benefits and exclusive access through supplier relationships.
- Collaborate with internal teams to deliver seamless end-to-end member experiences.
- Ensure travel arrangements meet regulatory, compliance, and quality standards.
- Promote the company’s wider lifestyle services by identifying opportunities for cross-service referrals.
- Amadeus, International Air Transport Association (IATA), CTA/CTC, Virtuoso, or other recognized travel-industry qualifications.
About the company
Ten Group delivers technology-enabled lifestyle and travel concierge services for high-net-worth individuals, offering bespoke loyalty programs, tailored benefits, experiences, and personalized communications through a global platform with 24/7 service in 26 languages. Its platform coordinates a network of concierge staff and partners to arrange seamless experiences for clients’ customers or employees; wealth managers, private banks, fintechs and luxury brands use Ten to provide premium access and targeted communications. Ten differentiates itself with a focus on ultra-wealthy clients and premium brand partnerships, backed by global reach, multilingual support, continuous availability, and a long-standing track record since 1998, plus AIM-listing on the London Stock Exchange. Its goal is to help clients build brand value and nurture loyalty by delivering high-quality, personalized lifestyle and travel experiences at scale.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
London, United Kingdom
Founded
1998
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Simplify's Take
What believers are saying
- H1 2026 net revenue rose 6% to £33.7 million.
- H1 2026 adjusted EBITDA rose 16% to about £7.0 million.
- Active members jumped 23% to 436,000, driven by digital engagement.
What critics are saying
- HSBC and Emirates NBD concentration makes renewals in 2027 existential.
- Carolyn Jameson stepped down in April 2026, signaling ongoing board instability.
- £5.9 million raised in October 2024 shows persistent dependence on external capital.
What makes Ten Group unique
- September 2026 HSBC UK Premier launch embeds Ten in HSBC’s mobile app.
- Ten Technologies powers white-label loyalty for banks, luxury travel, and premium brands.
- AEG Presents and Global Travel Collection extend Ten’s event and travel distribution.
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Benefits
- Remote Work Options
- Hybrid Work Options
- Flexible Work Hours
- Paid Vacation
- Sabbatical Leave
- Home Office Stipend
- Remote Working Holidays
- Employee Discounts
- Professional Development Budget