Volunteer Services Coordinator

The Volunteer Services Coordinator is a member of the interdisciplinary team who is responsible for representing the volunteers and advocating for volunteer services, identifying needs for volunteers, matching volunteers with patients and families, and assigning volunteers.

• Maintains list of volunteers assigned to the team with information needed to adequately match patients and volunteers.
• Maintains frequent communication with the team’s volunteers
• Matches and assigns volunteers with patients and families
• Encourages and collects volunteer notes; tracks and reports hours to Volunteer Services manager
• Represents the volunteer program in team meeting while encouraging use of volunteers
• Serves as a liaison to facilitate communication between volunteers and staff
• Provides individual volunteer support as needed
• Informs patients and families of volunteer availability and assess pt/family needs for volunteer services
• Supervises volunteers when designated supervisor is unavailable
• Assists with determining recruitment needs
• Supports the volunteer program through participation in volunteer trainings and functions
• Undertakes any other special projects at the direction of the supervisor

QUALIFICATIONS

• Ability to develop telephone rapport with volunteers, patients, and families
• Understanding of volunteering motivations
• Excellent communication skills and interpersonal skills
• Ability to work as a team member
• Excellent organizational and record keeping skills
• Ability to travel per job requirements

EDUCATION

• High school education
• Previous experience as a volunteer
• Some healthcare or volunteer administration experience preferred.
• Bilingual skills may be appropriate in certain geographic areas.

SPECIAL INSTRUCTIONS TO CANDIDATES

• EOE/AA M/F/D/V