Customer Service Parking Agent - Call Center LV

Parking Customer Service agents at Caesars Entertainment Nevada hotels are responsible for answering all external and internal calls. They must be well-informed, courteous team members who provide excellent customer service and support to both internal and external guests. Agents are expected to answer calls promptly, meet all service levels and productivity standards, and use standard phraseology to ensure professional and consistent guest experience. It is essential for agents to be courteous and willing to always help. 

• Must be 18 years old.  
• High school diploma or equivalent. 
• Must have a stable work history. 
• Computer literacy is required. 
• Knowledge of Windows based PC Applications. 
• Knowledge of LMS is preferred. 
• Knowledge of CVPS is preferred. 

ADDITIONAL REQUIREMENTS

• Must be able to type at least 25 words per minute and acquire keyboard skills.  
• Must have a pleasant speaking voice, enthusiasm, strong service, and verbal communication skills.  
• Must present oneself in a professional manner with a friendly demeanor, enjoying interaction with both internal and external customers.  
• Must be able to read, write, speak, and understand English.  
• Able to sit and wear a headset for 2-3 hours at a time.  
• Must be able to work in both high and low-stress areas and maintain a flexible work schedule based on business demands.  
• Must be able to work in close quarters and be multi-task oriented.  
• Excellent interpersonal communication, team building, and problem-solving skills are required.  
• Must be able to work with minimal supervision.  
• Ability to perform full duties requiring dexterity and visual perception.  
• Maintain a clean and organized work environment. 

• Maintain high service skills to meet department standards on Quality Assurance Monitors, Customer Surveys/Feedback, and other management-determined standards.  
• Clearly communicate and demonstrate enthusiastic service.  
• Meet department guidelines for punctuality, adherence, and attendance.  
• Handle all incoming customer transactions promptly, efficiently, accurately, and professionally.  
• Adhere to department appearance guidelines.  
• Safeguard customer confidentiality and privacy according to company and department standards.  
• Assist with special projects and additional duties as directed by a supervisor.