Team Leader Tourist Check-In

P&O Ferries are recruiting a Team Leader Tourist Check-In to join our Customer Operations team.

This is a full-time permanent position.

As Team Leader Tourist Check-In, you will play a key role in leading the front-line team responsible for delivering a professional, efficient and welcoming check-in experience for our passengers. Reporting into the Port Duty Manager and working closely with the Customer Operations Manager, you will lead, coach and support your team while remaining hands-on in daily operations, ensuring passengers begin their journey safely and smoothly. This role collaborates with a range of internal and external stakeholders, including shipboard teams, port operations, security teams and border control authorities.

Key responsibilities and duties: 

• Lead, coach and develop the Tourist Check-In team, ensuring high levels of engagement and performance.
• Oversee daily check-in operations, ensuring passengers are processed safely, efficiently and in line with operational requirements.
• Manage workforce planning, task allocation and performance management activities, including conducting performance and development reviews.
• Ensure the accuracy of passenger documentation and maintain compliance with all travel, security and border control regulations.
• Prepare and communicate passenger manifests and operational information relating to passenger numbers, pets and declared weapons to relevant stakeholders.

The ideal candidate will:

• Have previous supervisory or people management experience within hospitality, travel, aviation, transport or a customer-facing operational environment.
• Demonstrate strong leadership and coaching skills with the ability to motivate and develop teams.
• Possess excellent customer service and communication skills.
• Be fluent in both Dutch and English, with the ability to communicate confidently with passengers and colleagues.
• Hold a full driving licence and have access to their own transport.

Desirable:

• Experience working within a port, ferry, aviation or wider transport environment.
• Knowledge of passenger travel documentation, border requirements or immigration processes.
• German language skills.

If you have further questions, please reach out to the hiring manager ​​Henk Jan Van Gaag, Customer Operations Support Manager, for an informal discussion.

At P&O Ferries we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with.

When we recruit, we want you to bring your whole self to work, and we are working towards increasing diversity across all of our colleagues. We know we cannot be the best unless we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or neurodiversity. #pando