Community Manager

Overview

We’re looking for a Community Manager to join GREY's growing (and very fun) Social Team. This role will primarily focus on a household goods brand in a unique moment: coming off of a major, well-received campaign and ramping up its social presence in exciting new ways. This brand is eager to experiment, open to creative ideas, and sees community management as a critical driver of success. Additionally, this role also includes Community Management for an additional home/healthcare brand in our portfolio.

You’ll be the person bringing brands to life in comment sections, cultural conversations, and real-time moments. You’ll balance wit and warmth with discernment — knowing when to jump into a trend, and when to hold back. You’ll also provide insights and reporting that help shape larger strategies, working closely with cross-functional partners along the way.

Key Responsibilities

• Manage daily community engagement across TikTok, Instagram, Facebook, and other social platforms.
• Respond to comments, questions, and messages in a timely, brand-appropriate way.
• Proactively monitor cultural trends, conversations, and brand mentions, bubbling up opportunities to the broader team.
• Escalate sensitive issues or customer service concerns quickly and appropriately.
• Write and edit copy that reflects each brand’s unique voice and personality.
• Contribute to content briefs and calendars, providing insights rooted in community behavior and culture.
• Deliver community-focused reports with key metrics, insights, and recommendations; present findings to internal teams and clients.
• Stay current on social platform updates and best practices; share learnings with the team.

What You’ll Need

• 2+ years of social media experience, with a focus on community management.
• Proven experience helping brands enter trending conversations in a way that feels authentic.
• Strong writing skills and comfort adapting to different brand voices.
• Experience creating community reports and presenting them to clients.
• Familiarity with tools like Sprout Social, Brandwatch, or similar platforms.
• Agency experience (or experience working directly with clients) preferred.
• Responsible, discerning, and trustworthy — you’ll be logged into multiple brand accounts daily.

Who You Are

• Culturally plugged in: You’re on top of internet culture and know how to identify opportunities before they peak.
• Discerning: You understand that not every trend is right for every brand, and you know when not to engage.
• Collaborative and kind: You thrive in cross-functional environments and build strong relationships quickly.
• Proactive and independent: You take initiative and mine for opportunities without waiting for them to be handed to you.